Onut SPARCHEZ

• Spearheaded omnichannel - clienteling platform integrations, overseeing both technical and functional project management for customer-centric solutions using Salesforce, Magento, Cegid, SAP and WeChat, within retail, marketing, digital, and after-sales domains for high-end jewellery and watch industry in Switzerland. • Engineered the design, development, and deployment of clienteling mobile applications, with features such as Clienteling, Catalogue, Retail Activity Training & KPI, Wholesale management, Stock transfer and mPOS. • Facilitated seamless mPOS integration with CEGID, including Adyen, Avalara, Global Blue, Pay by Link and distant sales, enhancing mobile clienteling operations. • Championed projects for buying sessions - wholesalers, driving sales efficiency and reducing orders time processing and manipulations. • Optimized Salesforce's automated real-time treatment processes, including KPI calculations, records deduplication, data merging, and retail portfolio management, while ensuring clienteling retail activity generation and tasks automation. • Revamped OMS design and implementation for retail omnichannel and e-commerce orders, utilizing a real-time stock allocation algorithm. • Orchestrated the design and implementation of marketing journeys, including survey execution with native Marketing Cloud features. • Implemented CEGID solutions - retail point of sale, orders and stock management, ensuring real-time stock counting and replenishments alongside RFID inventory implementation. • Pioneered the development of authenticity and warranty digital certificates solutions utilizing digital vaults and wallets. • Conceived and instituted brand loyalty programs leveraging custom developments based on Salesforce native solutions.

• Directed the retail-facing solutions domain (Product - Catalog, Jewellery Digital Certificates, Retail Training Tool, Price SAP automation flows, Product Tags), providing technical expertise and managing functional projects for the implementation and deployment of mobile retail applications. • Reduced time spent by Retail users during inventory, products labelling, products transfer, digital certificates delivery by 80 %, enhancing productivity and decreasing time spent on low value-added retail operations.

• Managed clienteling solutions within the retail domain (Point of Sales, Clienteling, Digital Certificates, After-Sale, E-commerce), delivering technical expertise and overseeing functional projects for the implementation and deployment of CRM and mobile applications across retail, marketing, digital, and after-sales environments for both online and internal / wholesale point of sale. • Implementation of Digital Certificates for internal and external boutiques, facilitating client capture and improving additional sales by 50 % and after-sale file treatment time by 75 %. • Reducing brand costs by 90 % by eliminating all physical documents and implementing digital wallet / vault storage.

• Led the domain of worldwide clienteling solutions, offering technical expertise and managing functional projects for the implementation and deployment of CRM, digital, e-commerce, and mobile applications within retail, marketing, digital, and after-sales frameworks. • Deployed retail-clienteling solution for 256 stores and 1 500 users worldwide, reducing time spent on additional low value task by 65 % and increasing additional sales by 25 %, with a project budget improvement of 35 % by using native Salesforce and CEGID features.

• Coordinated platform integrations and technical project management for customer-centric solutions, collaborating with partners via API connections including MS Dynamics, Salesforce, Sugar CRM, Magento and Demandware. • Specified technical requirements and provided guidance for internal and external developers, ensuring clear, prioritized feature definitions. • Guided partners in the development of integration standards and quality assurance methodologies. • Oversaw technical project management, defining deliverables while validating and accepting integration projects. • Managed partner relationships to leverage emerging technologies and generate unique value in add-on products. • Evaluated solutions while prioritizing tasks, managing roadmaps for engineering, professional services and QA. • Managed end to end custom solutions for luxury, pharmacy, transportation, industry and banking companies.

Department: Business Management & Information Systems • Business Management • Organization • Information Systems

• Oversaw technical and functional project management for major information systems solutions in an international context, specifically focused on retail and manufacturing for MTO products and repair departments. • Conducted functional and process auditing, collecting requirements for detailed design solutions. • Designed technical solutions while supervising implementation efforts with third-party contractors. • Executed the integration and implementation of software solutions for industrial chains and retail. • Reduced MTO retail and plant orders treatment by 75 % and increased customised products sales in store / online by 45 %.

• Managed and coordinated projects across all stages, including design, testing, delivery, migration, implementation, and production. • Conducted budget oversight, global progress analysis, and organized reporting and steering committee meetings. • Identified and assessed risks while evaluating and managing financial and material resources. • Drafted functional reports, analysing financial indicators for corporate projects alongside quality evaluations. • Management and coordination of projects during design, testing, delivery, migration, implementation and production stages. INFRASTRUCTURE DEPLOYMENT & SECURITY MANAGER INGENICO - Secure Electronic Payments & CAISSE DES DÉPÔTS - Banking Industry / Government Agency • Coordinated project management and planning for infrastructure deployment. • Monitored schedules and budgets, managing operational risks and escalation communications. • Designed and implemented strategic programs to optimize processes and enhance infrastructures, reducing costs and improving productivity. • PCI-DSS and PKI security agent, in charge with Axis V3 kernel certification. TECHNICAL & SECURITY MANAGER, CS SI / EADS - MARINE NATIONALE - Government Agency • Design, specification and integration of critical IS for the National Navy. TECNICAL PROJECT MANAGER ALCATEL-LUCENT / SFR / BOUYGUES TELECOM - Telecommunication Suppliers / Operators • Conducted and coordinated frequency plan modifications across multiple operators. • Oversaw the deployment of 3G Alcatel-Lucent infrastructures. • Analysed quality of service and relevant indicators on service platforms, employing monitoring tools and conducting website traffic evaluations and adjustments. • Coordinated software migrations on Alcatel-Lucent devices (MFS, OMC…).