Oohashree Vinnakota

Testing: Automation & Manual Testing: Developed and maintained Selenium WebDriver scripts; executed manual, functional, and UI testing, including Adobe Experience Manager (AEM). Test Suite Maintenance: Regularly updated automated test suites to align with new functionalities. Comprehensive Testing: Performed functional, non-functional, UI/visual, cross-browser, SEO, link checker, and mobile testing in e-commerce and life sciences domains. Collaboration: Worked closely with stakeholders and developers to define acceptance criteria and create detailed test plans and cases. Agile Practices: Participated in sprint planning, test strategy formulation, defect tracking, and ensured adherence to Agile/Scrum methodologies. Quality Assurance Oversight: Implemented code reviews, static analysis, and quality control measures across STLC and SDLC. Project Management: Led teams, managed client communication, resource planning, and end-to-end QA processes. Adaptability & Learning: Demonstrated ability to manage large-scale projects in dynamic environments while staying updated with evolving technologies. ServiceNow: ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) with over 7 years of hands-on experience in designing, developing, and implementing enterprise solutions on the ServiceNow platform. Proven expertise across multiple modules including ITSM, ITOM, CSM, HRSD, and custom scoped applications, with a strong foundation in JavaScript, Glide APIs, Flow Designer, and REST/SOAP integrations. Experienced in the full application development lifecycle, from requirements gathering and solution design to development, testing, and deployment. Adept at building and enhancing custom applications using ServiceNow Studio and App Engine, ensuring scalability and maintainability. Demonstrated ability to work closely with cross-functional teams and stakeholders to translate business needs into technical solutions that drive operational efficiency. Possess a solid understanding of ITIL principles and ServiceNow best practices, with a track record of optimizing workflows, automating business processes, and driving digital transformation. Skilled in Agile/Scrum environments with a proactive approach to problem-solving, continuous improvement, and user experience enhancement.

ITSM Support: Worked with key ServiceNow modules including Incident Management, Change Management, and Service Catalog to support internal IT operations. Custom Development: Contributed to Custom Application Development within ServiceNow to address specific business and support needs. Issue Resolution: Assisted in the tracking, managing, and resolution of service requests and incidents to ensure smooth business operations. Collaboration: Coordinated with various teams to ensure timely implementation of change requests and enhancements. Process Adherence: Ensured compliance with established ITIL processes and internal SLA standards.