Osaid Mistarihi
Customer Care Supervisor
Salary / Daily rate
Manama, Bahrain
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Customer Care Supervisor with 8+ years of expertise in service operations and team management. Proven track record of maintaining high SLA compliance, driving operational efficiency, and leading customer service teams at Delivery Hero. Specialized in quality assurance, performance analytics, and data-driven process improvements.
Work experience
Customer Care Supervisor
Delivery Hero
May 2019 - Oct 2023
4 years 6 months
Bahrain · Hybrid
Oversaw a team of customer service representatives, ensuring adherence to service level agreements (SLAs) and company policies. Monitored operations and maintained high levels of SLA compliance, resulting in increased customer satisfaction. Reviewed quality assurance (QA) reports, identified areas for improvement, and provided coaching and training to agents. Maintained regular communication with clients and customers to ensure the delivery of high-quality services. Produced comprehensive reports assessing team performance and providing actionable insights for management. Played a vital role in driving operational efficiency and contributing to data-driven decision-making processes.
Emergency Dispatcher
Jordan Police
Apr 2015 - Oct 2018
3 years 7 months
Amman, Jordan
Skills: Team Leadership · Administrative Assistance · Presentations · Problem Solving · Documentation · Analytical Skills · Customer Experience Management · Skilled Multi-tasker · Stressful Situations · Customer Service · Operations Management · User Experience (UX) · Microsoft Office · Online Support · Interpersonal Communication · Organization Skills · Teamwork · Written Communication · Contact Centers
Customer Service Representative
Extensya
Feb 2014 - Jan 2015
1 year
Irbid, Jordan
Skills: Problem Solving · Customer Retention · Skilled Multi-tasker · Sales & Marketing · Phone Etiquette · Stressful Situations · Customer Service · Customer Satisfaction · User Experience (UX) · Microsoft Office · Online Support · Interpersonal Communication · Organization Skills · Teamwork · Written Communication · Contact Centers · Communication
Computer Teacher
Obadah bin alsamt private school
Sep 2012 - Oct 2014
2 years 2 months
Skills: Administrative Assistance · Presentations · Documentation · Analytical Skills · Customer Retention · Customer Experience Management · Skilled Multi-tasker · Project Management · Sales & Marketing · Direct Sales · Operations Management · Customer Satisfaction · Microsoft Office · Interpersonal Communication · Organization Skills · Teamwork · Customer Relationship Management (CRM) · Communication
Sales Representative
Alkourah magic colors showroom
Jul 2012 - Mar 2014
1 year 9 months
Irbid, Jordan
Skills: Client Services · Team Leadership · Administrative Assistance · Supply Chain Management · Problem Solving · Documentation · Negotiation · Customer Retention · Customer Experience Management · Skilled Multi-tasker · Project Management · Sales & Marketing · Human Resources (HR) · Direct Sales · Customer Service · Manufacturing Process Improvement · Customer Satisfaction · User Experience (UX) · Microsoft Office · Recruiting · Data Analysis · Interpersonal Communication · Organization Skills · Teamwork · Customer Relationship Management (CRM) · Written Communication · Communication
Education
Al-Hussein Bin Talal University
Bachelor's degree of software engineering
2008 - 2012
4 years 5 months