Osama Alnaser

Engaged in multiple freelance and short-term projects in retail, NGO field work, and sales coordination. Supported opening and visual merchandising for new fashion stores (including Glussy Birds & Negro Fashion) during launch phases. Worked with Tkiyet Um Ali in seasonal donation campaigns: data entry, stock coordination, and collection logistics. Assisted a UN field medical outreach team: patient data collection, medicine stock tracking, and basic logistical support. Built a valuable database of over 1 million potential clients and institutions across Jordan, UAE, and Saudi Arabia. Skills: Project Coordination, Field Operations, Visual Merchandising, Data Entry, CRM, Client Outreach, Inventory Management.

Promoted and sold life insurance products to individuals and families. Conducted needs assessments to tailor insurance packages such as life, educational, medical, and vehicle insurance. Provided consultations on financial security and long-term planning. Developed trust-based relationships with clients, leading to repeat and referral business. Collaborated with internal departments to streamline policy processing and approvals.

Played a leading role in launching and organizing the first branch of an international fashion and travel accessories brand in Jordan. Coordinated store setup, merchandising, and visual display according to brand guidelines. Managed inventory, arranged stock, and prepared seasonal product offerings, including travel bags and kids' backpacks. Delivered exceptional customer service, boosting first-season sales and customer retention. Acted as a key liaison between the local branch and the brand's headquarters, ensuring a smooth launch aligned with international standards.

UNICEF – Field Coordinator & Data Entry Volunteer 📍 Zaatari Refugee Camp | 🗓️ Jan 2022 – Jun 2022 Coordinated patient records and assisted with medical data reporting Scheduled treatments and improved access to humanitarian services

Leadership and Team Management : Supervised and motivated a team of sales associates to achieve store sales targets and deliver exceptional customer service. Customer Engagement : Fostered a welcoming and engaging shopping environment, addressing customer needs promptly and professionally to enhance their shopping experience. Sales Performance : Implemented effective sales strategies and monitored performance metrics to exceed monthly and yearly sales goals. Training and Development : Conducted regular training sessions for staff on product knowledge, sales techniques, and customer service standards. Problem-Solving : Addressed and resolved customer complaints and operational issues to maintain a high level of customer satisfaction.

Worked as a Visual Merchandiser for leading Inditex brands ZARA and Pull&Bear in Jordan. Responsible for planning, executing, and maintaining visual standards across multiple departments and seasonal collections. Ensured alignment with global brand guidelines while adapting to the local market preferences. Supported store launches, promotional campaigns, and product rotations. Key Achievements: Delivered exceptional visual layouts that boosted customer engagement and increased sales. Successfully led multiple seasonal window installations and in-store campaigns. Adapted international visual merchandising plans to fit local market trends. Supported opening setups and layout planning for new stores.

Customer Service Excellence : Delivered exceptional customer service, ensuring a positive shopping experience and building customer loyalty. Sales Support : Assisted with sales floor activities, providing product information, and helping customers make informed purchasing decisions. Transaction Management : Efficiently handled all cash and credit transactions, maintained accurate records, and balanced cash drawers at the end of shifts. Leadership and Team Support : Stepped in as Acting ASM, providing leadership and support to the team, ensuring smooth daily operations. Inventory Management : Assisted with inventory counts, stock replenishment, and maintaining accurate inventory records. Store Operations : Supported the ASM in managing store operations, including opening and closing procedures, visual merchandising, and maintaining store cleanliness. Problem Resolution : Addressed customer complaints and resolved issues promptly to maintain customer satisfaction and uphold the brand's reputation.