Oumaima Bouirbiten

Skills: Banking

Provide a high level of Guarantee service to customers based in 9 European sites Provide technical advice and guidance to internal & external clients Mentor and provide guidance to junior members of the team Bank’s Operational Risk & Compliance policies and procedures, including CRRT & WOLF reporting Use of ICC publications, URDG758, ISP98, UCP600, URC522.

Monitor real time queues and identify high risk transactions within the business portfolio. Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks. Identify fraudulent transactions and cancel them from further processing. Resolve queued transactions within the service level agreements to reduce potential revenue losses. Interact with banks and customers to validate information and to confirm or cancel authorizations. Ensure confidentiality of all information collected during investigation. Determine existing fraud trends by analyzing accounts and transaction patterns. Generate suspicious activity reports and risk management reports for Managers.

Customer service( Eodom): Building a positive relationship with clients, problem-solving, energetic and positive attitude, telephone techniques and web chatting, IT skills (competent at Word and Excel) Search Engine Evaluator ( lionbridge and leapforce): I conducted research, evaluation and feedback on search engine results. I measured the relevance and usefulness of web pages in correlation to predefined queries by providing comparative analysis of sets of search engine results and various other techniques. Writer Web (scribeur.com andgreatcontent.com): Core website copy Blogs and news articles Social media posts Content for banners Product Descriptions Case studies, whitepapers, and ebooks Company bios Landing pages

Development, production and delivery of projects from proposal right up to delivery. Delivering events on time, within budget, that expectations. Setting, communicating and maintaining timelines and priorities on every project Communicating, maintaining and developing client relationships Managing supplier relationships Managing operational and administrative functions to ensure specific projects are delivered efficiently Providing leadership, motivation, direction and support to the team Being responsible for all project budgets from start to finish. Ensuring excellent customer service and quality delivery

Maintaining and regularly updating the event pages on chaire Optima’s website Preparing high-quality marketing materials, including writing copy for online and off line materials to promote events Assisting in producing digital marketing campaigns for events and helping to keep contacts database up-to-date Posting relevant events updates via social media channels Supporting the monitoring and evaluation of marketing activity, using Google Analytics and other packages