Oumaima Mahboubi

-Maintained platform safety by identifying and removing inappropriate content based on strict guidelines. -Achieved an accuracy rate of 98–100% while handling a high volume of moderation tasks. -Resolved ambiguous cases with critical thinking and escalated complex issues when necessary. -Improved team efficiency by identifying edge cases, reducing rework by 15%.

Provided professional makeup and hairstyling services for private clients, weddings, special events, and photoshoots. Specialized in bridal makeup, stage makeup, and natural glam looks. Ensured each client’s vision was met through personalized consultations and careful attention to detail. Delivered under pressure while managing time efficiently for event preparation.

Designed personalized clothing pieces based on client needs, current trends, and seasonal concepts. Conducted style consultations, sketched original designs, selected materials, and oversaw production. Managed multiple client projects simultaneously while meeting tight deadlines and maintaining a high level of creativity and professionalism. Provided fashion advice and wardrobe solutions for events and special occasions.

-Proactively conducted cold calls to potential clients, offering company services in both French and English, often being the sole English-speaking team member. -Skillfully handled objections and turned prospects into scheduled appointments, consistently exceeding the weekly target of 10 valid appointments. -Ranked among top performers on the team for appointment volume and quality, while supporting teammates with English calls. -Improved client engagement by bridging language gaps and tailoring communication to diverse audiences.