Oussama El had
Customer Service Representative
Salary / Daily rate
Casablanca, Morocco
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer service professional with 4+ years of experience in high-volume support and project management. Specialized in data analysis, content moderation, and sales operations with proven track record in automotive retail and telecommunications. Ready to deliver exceptional customer experiences and drive satisfaction for your business.
Work experience
Customer Service Representative
Majorel
Dec 2020 - Present
5 years 11 months
Casablanca-Settat, Morocco · On-site
Demonstrated espertise in daily analysis of active user data, ensuring the reduction of inapropriate content to uphold quality and relevance Skilled in innovative problem-solving, adaptable communication
Customer Advisor
Anotel
Oct 2020 - Dec 2020
3 months
Casablanca-Settat, Morocco · On-site
Handled customer inquiries and resolved issues promptly to ensure satisfaction. Managed high-volume calls and promoted services to meet targets.
Project Manager
Nobis auto-part
Oct 2019 - Oct 2020
1 year 1 month
Casablanca-Settat, Morocco · On-site
Processed orders and ensured accurate inventory management for auto parts. Provided exceptional customer service to meet client needs and boost sales.
Customer Service Agent
Itaewon auto-parts
Sep 2018 - Oct 2019
1 year 2 months
Casablanca-Settat, Morocco · On-site
Managed complex projects from start to finish. Collaborated with other designers on multiple projects.