Oussama Elbouzi

As the Product Manager for ITOM and ITSM powered by ServiceNow at Amadeus, I lead the transformation of our IT Service Operations. I optimize ITSM and ITOM functionalities on the ServiceNow platform, ensuring our applications are future-proof and cloud-ready. By decommissioning legacy tools and systems, we highly contribute to our journey to the Cloud, enhancing service and incident management capabilities. I oversee the product lifecycle from requirement analysis to solution delivery, working with two delivery teams comprising over 45 engineers. I manage a €10M annual budget, encompassing labour, software licenses, and consultancies. My role involves engaging with stakeholders, including external customers, internal business units, Security teams, and R&D entities, to understand their needs and define product positioning and strategy. I document all requirements into SAFe initiatives and Epics, ensuring development efforts provide necessary value at acceptable costs. I define and prioritize the product roadmap, aligning it with business objectives and resource availability. I conduct competitive analyses to identify new opportunities and strategic investments. Maintaining strong relationships with development, operations, and delivery teams, I ensure seamless product lifecycle management. I contribute to the overall portfolio by defining the value and vision of our offerings. Regularly analysing the product positioning against competitors, I produce dashboards highlighting challenges and opportunities. Additionally, I support sales efforts through product presentations and demos, providing advice in key customer engagements. Key responsibilities and Achievements: ServiceNow Transition: Led transition, drove adoption, and sunset legacy tools. Stakeholder Engagement: Needs understanding, product positioning & requirements documentation. Product Roadmap: Created and prioritised roadmap, aligned with budget and resource constraints.

As a Delivery Manager at Amadeus, I facilitated the migration and enhancement of solutions for our customers. I defined project structures, allocated resources, and managed budgets to ensure seamless project execution. My role involved coordinating stakeholders, managing deliverables, and maintaining updated dashboards to provide accurate project status. Key responsibilities and Achievements: Project Structures: Defined project structures, budgets, and resource allocation. Deliverables Management: Ensured customer commitments and timelines. Issue Escalation: Primary escalation point for delivery issues. Team Coordination: Coordinated virtual project teams, compliance, and effective communication. Sales Support: Solution proposals, demos.

As a Delivery Manager at Amadeus, I facilitated the migration and enhancement of solutions for our customers. I defined project structures, allocated resources, and managed budgets to ensure seamless project execution. My role involved coordinating stakeholders, managing deliverables, and maintaining updated dashboards to provide accurate project status. Key responsibilities and Achievements: Project Structures: Defined project structures, budgets, and resource allocation. Deliverables Management: Ensured customer commitments and timelines. Issue Escalation: Primary escalation point for delivery issues. Team Coordination: Coordinated virtual project teams, compliance, and effective communication. Sales Support: Solution proposals, demos.

e-commerce project manager, in charge of several projects related to online booking engines: ⇨ Program manager, PCI DSS program Successfully achieved PCI DSS program with high stakes in terms of data security and budget costs. Customers : Selectour Group, Australie Tours - Travel & co. , Domvoyages, Croisi Europe Missions : - Managed 3 developers and a budget of 150MD - Research and specification of the best solution to meet PCI DSS requirements - Developed planning, defined milestones - Managed Steering Committees ⇨ Project manager, Industrialization of Delivery of booking engines Led definition of the implementation process to reduce time and cost of delivery ⇨ Project manager, Delivery of online booking engine Successfully led the migration and implementation of a new booking engine Customers : East West Travel - Travel & co. Missions : - Part of commercial approach on pre-sale phase - Helped customer define their functional requirements - Developed planning, defined milestones - Coordinated teams at international level ( Pl, Fr and Tr) ⇨ Product owner of the new online booking engine Led specification and development phases for the new generation of booking engine based on new technologies (Java 8, Angular JS, micro services). Customer : Voyages Antillais Missions : - Managed an international team of 6 developers (Pl and Fr) - Ensured customer relationship - Planned and prioritized functional needs for development team - Proficient in Scrum using Jira software (User story specification, testing, standup meeting, sprint planning and review) ⇨ Daily business project manager In charge of build, design and run phases of projects related to B2C and B2B websites (desktop and mobile) Customer : Thomas Cook France Group Missions : - Managed team of 3 developers - Handled issues and updates of 7 websites (resolved 70% of issues in 3 months) - Ensured customer relationship - Animated Steering Committees - Proficient in Kanban using Jira software

e-commerce project manager, in charge of online booking engines (Flights, hotels, cars…). Customers : Air Caraïbes, Thomas Cook France, BK Travel Missions : - Product owner, functional specifications - Specified and implemented a Test strategy - managed team of 4 developers