Oussama ZIADI

Management and Leadership: Defining and setting sales objectives for Team Sales in line with overall strategy. Develop and implement a structured sales action plan aligned with strategic priorities. Monitoring and evaluating sales performance, with regular analysis of results. Organising and leading weekly briefings with Business Unit Managers and sales teams. Overseeing regular reviews with the team to ensure a dynamic of progress and optimal cohesion. Actively participate in the recruitment, training and development of employees. Managing annual performance appraisals and ensuring the successful onboarding of new recruits. Business development: Analysing the target market and the competition to adjust sales approaches. Monitoring the team's sales operations and suggesting improvements to maximise results. Managing the prospect portfolio and ensuring that major sales are concluded. Strategy and reporting: Ensuring that the company's sales strategy is rigorously applied. Produce accurate activity reports for senior management, with actionable insights. Develop corrective actions to optimise performance and promote sustainable growth. Administrative management: Validating team members' leave and absences, while maintaining continuity of operations.

Prospecting and Business Development: Active prospecting to identify and acquire new customers. In-depth analysis of customer needs and translation into precise specifications for the teams of consultants. Sales proposal and negotiation: Drawing up appropriate technical and commercial proposals (feasibility, planning and costing). Managing the negotiation and closing phases of deals, with monitoring of disengagements until they are finalised. Customer Care and Loyalty: Managing post-sales customer relations to ensure a high level of satisfaction and loyalty. Implementation of specific actions to develop customer value over the long term. Strategy and Sales Offers: Contributing to strategic intelligence to anticipate market trends and identify opportunities. Participating in drawing up sales action plans and designing offers tailored to market needs.

Account Management and Business Development: Leading the management of strategic accounts and developing new business opportunities, with a focus on customer satisfaction and retention. Active networking and building strong relationships with key stakeholders to generate sustainable business opportunities. Negotiating and finalising complex contracts, ensuring mutually beneficial terms and conditions. Leadership and Operational Excellence: Leading technical and Professional Services (PS) teams to ensure excellent customer service and support customers' introduction to Industrie4.0. Implementing and optimising sales management processes to improve productivity and maximise performance. Digital Transformation and Innovation: Supporting customers in the transition to cloud solutions tailored to the needs of design, cutting and production departments. Guiding customers on their digitisation journey, integrating IoT, data management and cloud-based platforms to drive industrial intelligence and automation.

Recovery and Creditor Relationship Management: Maintaining close contact with creditors to ensure a relationship of trust and effective communication. Systematically meeting collection targets set by the employer, with proactive management of due dates. Implementation of legal recovery procedures where necessary, while limiting the financial risks for the company. Financial Analysis and Risk Management: In-depth analysis of customers' financial data and repayment capacity to anticipate risks. Development and monitoring of action plans to ensure effective management of customer risks. Cross-functional collaboration: Creating and maintaining a permanent link between the finance department and commercial activities, ensuring strategic consistency. Process Improvement and Reporting: Contributing to the optimisation of the Group's internal processes to improve overall performance. Implementation of dashboards and key performance indicators (KPIs) for accurate monitoring and informed decision-making.

Leading and managing a team: Supervising and leading a team of customer advisers, with a focus on developing their skills and commitment. Designing and rolling out training programmes on new procedures and products, to ensure optimum operational proficiency. Carrying out regular assessments of advisers' skills, accompanied by personalised improvement plans. Performance monitoring and coaching: Rigorous monitoring of KPIs to measure individual and collective performance. Implementation of remote listening and local coaching sessions to identify areas for improvement and strengthen advisers' skills. HR and administrative management: Managing the HR aspects of the team, including absences, lateness and leave, while ensuring that operations run smoothly.

Customer Support and Problem Solving: Receiving and managing customer calls, with a focus on quickly and accurately understanding the problems encountered. Analysing needs and proposing appropriate solutions, guaranteeing optimum customer satisfaction. Product promotion: Identifying opportunities to promote products and services, helping to build customer loyalty and increase sales. Process Improvement: Active participation in optimising after-sales processes, providing feedback and helping to implement corrective actions.