Oussema Hosni

As a Back-Office Customer Service Representative, I was responsible for supporting users of a major e-commerce platform by handling written inquiries via email and support tickets. My role involved managing customer complaints with professionalism, identifying appropriate solutions, and ensuring timely follow-up to resolve issues effectively. I provided clear and accurate written communication while maintaining a high standard of service. Through this role, I developed strong attention to detail and fast typing skills, allowing me to respond efficiently and handle a high volume of inquiries.

As a Technical Support at Teleperformance, I provided exceptional assistance to customers using Apple products, including iPhones, iPads, and Macs. My responsibilities included guiding users through technical troubleshooting, delivering clear step-by-step instructions, and efficiently diagnosing and resolving a wide range of issues. I managed all customer interactions using Apple’s CRM system, ensuring accurate case documentation and timely follow-up.

As a Customer Service Guest Specialist at Assist Digital, I provided comprehensive support to customers regarding their accommodation inquiries through phone, email, and chat. My responsibilities included resolving issues efficiently, handling reservation changes, cancellations, and payment concerns, and ensuring clear and accurate communication. I maintained a high level of customer satisfaction by delivering empathetic service, while adhering to company policies and service standards.