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Provided remote customer support, responding to client inquiries across email, phone, and chat. Resolved customer issues efficiently, maintaining a high level of customer satisfaction. Documented customer interactions and feedback to improve service processes. Collaborated with cross-functional teams to escalate and resolve complex issues.

1. assisting in manufacturing of inventory 2. customer engagement, Introduced customer feedback initiatives.

1. Increased loan portfolio by developing relationships with local businesses. 2. Established long-term client relationships, resulting in repeat business and referrals.

- Assisted small and medium-sized business owners in navigating the FlareUp website, helping them onboard, set up storefronts, and optimize their product listings for increased visibility. - Educated users on the platform's features and provided hands-on support to enhance their experience, which contributed to user satisfaction and repeat usage. - Identified key client pain points and collaborated with the technical team to improve website usability and onboarding processes. - Played a role in lead generation and conversion by tailoring outreach strategies that aligned with client needs and industry trends. - Supported cross-functional campaign strategies aimed at boosting brand awareness and driving client acquisition across retail, fashion, and lifestyle sectors.