PASCAL BECHU
Senior Customer Finance Consultant
Salary / Daily rate
Paris, France
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Strategic transformation expert with 25+ years in finance and customer experience management. Former Customer Risk Director at Bouygues Telecom and Innovation Officer at iQera, specializing in Order-to-Cash optimization and debt collection strategy. Delivering high-impact consulting through Ker Advices, combining technical expertise in CSRD/ESG reporting with proven success in digital transformation and team leadership.
Work experience
CEO and Founder
Ker AdvicesFreelance
Apr 2021 - Present
5 years 7 months
Paris, France
Ker Advices is a consultancy firm specialising in customer relations, particularly in Order to Cash activities and more specifically in debt collection for B2C and B2B markets. Through its main manager, it provides high-level support based on a dual business and service provider skill set acquired over nearly 15 years with one of the largest French principals and then by supporting the creation of the leader in debt collection in France and Italy.
Innovation & Customer Experience Officer
iQera
Aug 2017 - Mar 2021
3 years 8 months
Paris Area, France
Participation in the creation of the leader in debt collection in France and Italy through various transformation programmes. These programmes have enabled a Customer Success Manager team to be set up, to build a BI connected with a data visualisation tool (Sisense), to develop a customer and employee experience programme based on a market feedback back management tool, to design and deploy a new multi-channel contact centre via the Diabolocom solution in CTI with internal CRMs, to carry out an RFP on a new administrative telephony in cloud mode (Ring Over), to overhaul the policy for managing incoming physical flows, and to cooperate with 2 economic sociology academics and publish a report on collection practices as seen by debtors. Other achievements around digital and data processing: a cocktail of changes !
Bouygues Telecom
Nov 1997 - Aug 2017
19 years 10 months
Région de Paris, France
Project Director for Sales Board
Nov 2016 - Aug 2017
10 months
Région de Paris, France
Programs in omni-channels, crowdmarketing and Big Data for sales
Customer Risk Director
Sep 2014 - Oct 2016
2 years 2 months
Paris, France
Manager of 80 people in billing, payment, recovery, fraud and revenue assurance operations New professional channel, innovation with Big Data digital processing
Customer Risk Director BtoC
Dec 2008 - Aug 2014
5 years 9 months
Paris, France
Customer Back office and Cash Management BtoC Conception of the new retail client relationship
Control Management Director
Nov 1997 - Dec 2008
11 years 2 months
92100 Boulogne-Billancourt, France
In charge of consolidation, profitability and shareholder relations (06/2005 - 10/2008) IT followed by Network Controlling activities (10/1997 - 05/2005)
Président
GIE Preventel
Jul 2011 - Jan 2017
5 years 7 months
Paris Area, France
Preventel is a partnership (Economic Interest Grouping - EIG) between French mobile phone operators to prevent bad debts
General Secretary
Bouygues Bâtiment IDF / Billiez MH
Mar 1996 - Oct 1997
1 year 8 months
Saint-Denis, France
Working to put « in a state of dormancy »
Treasurer
Bouygues
May 1993 - Mar 1996
2 years 11 months
02100 Saint-Quentin, France
Bouygues Construction
Dec 1988 - May 1993
4 years 6 months
92240 Malakoff, France
Financial and Human Ressources Manager Subsdiary Taurant
Oct 1992 - May 1993
8 months
92240 Malakoff, France
Merging and company sale
Control Management
Dec 1988 - Oct 1992
3 years 11 months
Paris Area, France
Control Management in several building operations in Paris
Education
HEC Paris
Executive Certificate
2023 - 2024
9 months
Materiality Reporting
Formations Reporting ESRS-CSRD et double MATERIALITE
2024 - 2024
2 months
emlyon business school
MBA spécialisé
2011 - 2011
2 months
Ecole normale supérieure de Cachan
DECF
1983 - 1988
5 years 2 months
Lycée Maximilien Sorre
Baccalauréat
1980 - 1982
2 years 2 months
Licenses & certifications
CSRD Explorer by Adequancy x Karbonpath
Issued: Sep 2024
Portfolio
Transformation Cash Management happ-e by Engie
