Patrice Florentiny

Avec une expertise éprouvée en conseil stratégique et en opérationnel, j'accompagne les entreprises dans leur transformation digitale et l'optimisation de leur croissance. Mon approche allie vision stratégique et mise en œuvre opérationnelle pour délivrer une valeur business tangible. Domaines d'Excellence : Stratégie Digital & Data Transformation Expérience Client Management du Changement Innovation & Growth Pilotage Performance Opérationnelle Expertise Sectorielle : TravelTech & Hospitality Retail & Luxe SaaS B2B Services & Industrie Méthodologie Distinctive : Approche pragmatique "PFGDS" centrée sur : L'alignement stratégique avec les enjeux business L'opérationnalisation concrète des roadmaps La mesure rigoureuse des résultats L'accompagnement du capital humain dans la transformation Valeur Ajoutée : Vision 360° combinant stratégie, technologie et humain Capacité à piloter des projets complexes multi-parties prenantes Expérience en scaling d'organisations et d'opérations Bilinguisme français-anglais et expérience internationale Réalisations Marquantes : Conception et déploiement de stratégies digitales générant +80% de croissance Transformation d'opérations et d'expérience client avec amélioration significative du NPS Accompagnement de scale-ups dans leur expansion internationale Développement d'équipes et mise en place d'organisations performantes Disponible pour des missions de conseil stratégique, direction de transition, ou accompagnement de croissance sur des projets à fort impact.

As a Travel Online Distribution Consultant, I support travel &tourism industry players (startup, scaleup, licorns) in their online distribution strategy. I analyze the needs, opportunities and constraints of your customers, and you offer them customized solutions to optimize their web presence and performance. I also advise them on best practices and market trends, and monitor and evaluate results. I'm an expert in digital, e-commerce and tourism, and I'm a people person.

Service for booking hotels, air tickets and other travel services for professionals B2B

Ikanopii.com Online Travel Agency located in Calgary, Alberta as Senior Operations Manager EU , Prospect, onboard and API partners (technical integration, onboarding and growth of hosts/listings : GDS, Bedbanks, Attractions) and Offline Partners ( DMC, Tour Operators) • Develop close working relationships with key internal stakeholders to influence their roadmaps and ensure that their teams provide appropriate levels of support to these key partnerships and key enhancements are made to unlock revenue for the business • Conduct regular business reviews, QBRs and formal presentations for internal and external purposes • Represent Ikanopii.com in external meetings and industry events

WANUP The Booking Club for happier travellers Very happy to announce that today we’re launching a new hotel loyalty club called, Wanup!! I’d love it if you could check us out and like our @wanupclub page. Thanks! Wanup is a new hotel loyalty club that brings together independent hotels and international hotel chains into a singular rewards programme. Wanup allows club members to earn travel cash – known as Wanup Winnings – and in-destination perks and privileges, without having to stay with just one hotel brand. With Wanup, you choose your ideal hotel from a wide range of types and destinations, and book it at the best price while enjoying unique benefits. Wanup is on a mission to build the world’s largest and most diverse hotel loyalty club for outstanding hotels of all kinds. We call it The Loyalty Club for Happier Travellers and we launched in September 2016. Development of the business plan and brand in France Hire, coach and mentor a team of remote Area Managers and Account Managers Manage strategic accounts (Hotel chains and independant hotels)

Launch Travel24-deals operations in France, Belgium (French part), Switzerland (French Part) Hire, coach and mentor a team of Sales Executives and Sales Associates (9 people). Manage strategic accounts (major hotel chains, independent hotels ,tour operators, tourism boards, airlines...) in the region to ensure maximum revenue generation. CRM activities :data and updating the portofolio (follow up and leads management) Public relations and communication activities in the French Hotel industry: professional magazines and websites dedicated to hospitality activities, Workshop with hoteliers, exhibitions Coordination with the call centreservice: Teleprospection campaigns – outbound calls and script configuration and customer support :editorial and internet releases

Hotel Revenue Management Consultancy Website / PMS / Booking Engine Consultancy Online electonic distribution & Benchmark Consultancy Hotel product business development Consultancy

Business Development director Classics-Hotel Chain (4 hotels : 3 stars Hotel Paris and suburban area and 1 the east of France Annecy) Maximising revenue opportunities per segment leisure and corporate Reviewing forthcoming business plans, identify gaps and ensure proactive measures to fill capacity and meet set targets Contribution to the selling strategy of the chain Competition analysis Traveclclick Tool Rate View and implementing approaches to ensure the hotels of the chain stay ahead in the local market Weekly Revenue Management Meeting Easy RMS Tool Prospect to new customers and partners (Corporate and Travel Agencies) Ensuring the team are developed effectively and generate a culture of high quality standards and pro-active selling Working effectively in building relationships with colleagues in the hotel .