Patrick Lacorte

Skills: Computer Literacy · Prioritization · Oral Communication · High Sense of Urgency · Super User · Microsoft Azure · Skilled Multi-tasker · 1. Microsoft Active Directory · Technical Process · Internet Access · Interpersonal Communication · Resolving Issues · Spelling · Online Support · Software Troubleshooting · Documentation · Report Preparation · Analytical Skills · Microsoft Office · Key Performance Indicators · Customer Relationship Management (CRM) · Microsoft Intune · Data Entry · Problem Solving · Statutory Accounting Principles (SAP) · Azure DevOps Services · SAP ERP · French to English · Support Engineers · Time Management · Organization Skills · Easily Adaptable · Creative Problem Solving · Customer Service Representatives · Multilingual · Communication · Handle Confidential Information · Business Ethics · Document Management · Customer Service

Support service operations by analyzing performance metrics, optimizing processes, and providing training to enhance customer experiences. Act as a liaison between dealerships and GM, ensuring compliance with service standards and resolving escalated issues to drive customer satisfaction.

Managed customer queries for product and service replacements and refunds effectively, ensuring satisfaction and policy adherence. Implemented B2C marketing strategies to enhance customer satisfaction and loyalty, fostering long-term client relationships. Addressed customer complaints and issues promptly and professionally, ensuring timely resolution and maintaining a positive customer experience. Communicated with customers through various channels including phone, email, chat, and social media, while collaborating with cross-functional departments such as sales, logistics, and accounting to facilitate seamless customer transactions and address requests efficiently.

*Inbound and Outbound Communication: Proficient in both inbound and outbound calls, I've consistently provided top-tier customer support. I have adeptly managed large volumes of incoming calls, executing tasks such as web tutorials, bookings, and providing quotes for a range of travel services, including cruises, hotels, car rentals, and marketplace products. My role includes presenting relevant product information to ensure clients are well-informed and confident in their decisions. *Retention Strategies: I excel in proposing innovative strategies aimed at persuading customers to retain their memberships, fostering long-term relationships with the company. *Client Needs Assessment and Relationship Building: My approach involves identifying and assessing customer needs, consistently working towards their satisfaction. I prioritize building sustainable relationships and trust with customer accounts through open and interactive communication. *Efficient Email Handling: I handle a high volume of emails daily, ensuring timely and effective responses to client inquiries and concerns. My passion for delivering exceptional service, coupled with my commitment to problem-solving and building trust with clients, drives my work. Whether it's addressing client inquiries via calls, email, or proposing strategies to enhance customer retention, I consistently aim for excellence in all interactions.