Paul Chabert

Onboarding support for the new Porsche A.G. assistance contract (EMEA / 34 markets) • Implementation and coordination of the project with each EA subsidiary (x9), business partners (x9), and holding company stakeholders (Ops / Telephony / IT Flows / Finance / Invoicing / Reporting / NPS Measurement / Legal / Network / CX team / Compliance / Complaints Management) • Creation and implementation of all contracts, (Data) due diligence, and Security PRISM. • Preparation and organization of Steering Committees. Project coordination by workstream. • Support for Key Account Managers / EA Head Management Team on follow-up, KPIs, etc.

Support internal LPFR teams for the establishment and management of bimonthly steering committees Support BGPN DGA & Co teams for the setup & RUN of a local transformation program

UI-UX Design & CRM Release Management of Janssen Omnichannel AI Engine (JO.E) Aim is to improve customer experience & personalization, in the context of BAU and new features of the JO.E Veeva application released for country local Janssen sales representative in order to target HCPs (Health Care Professionals) - Supporting PMO / Design & Release Management of Janssen Omnichannel AI Engine application - Supporting Delivering teams into UI-UX Design / Test scripts / Conducting tests / Consolidate reports of progress, etc... - Design guides for end user to better understand how to use the Veeva application deeply sync with Iconnect (Salesforce) - Supporting local end user teams in issue reporting

Audit & Support selection and implementation of a new capacity planning tool for internal CASA clients

Support RBWM on large scale programs Re-design & rollout www.hsbc.fr on AEM Suite

The FCA team unites the digital expertise within the WPP Network, with a selection of top talents from its most respected and innovative agencies. It uses a strategic horizontal approach to develop and coordinate all the digital activities, across 26 countries throughout EMEA for the FCA brands (Fiat, Alfa Romeo, Jeep, Abarth, Lancia, Mopar and Fiat Pro and Fleet & Business for France), including digital creativity, maintenance of all brand websites, digital PR and social strategy. My role was to setup, and manage the hub core team (30 FTE) on 5 countries FR, BE, NL, MO, EGY in 6 months

(Aquity) Assignment Support AXA GROUP GIE Partnership team on AXA - BlaBlaCar partnership - BlaBlaCar Partnership implementation and follow-up on several markets (FR, UK, ES, DE, IT, BE) - Project & Stakeholders management (legal, line of business, media, etc..) - Partnership enhancement (up-sell on car sharing process & creation of new insurance products for x-sell on BBC users) - Assessment and forecasts of partnership through B-Case +5Years (AXA only) - Other potential partners identification in Sharing economy & related business analysis

(Aquity) Interim management assignment Support and implement the digital strategy for 3ds.com platform: multi-device site, user journey simplification and homogenization, lead generation - In charge of operations, and mobile apps - In charge of the relationship between internal and external stakeholders (selection, briefing, project follow-up) - KPIs definition, implementation and follow-up Manage a multi-site team: 8 FTE

(Capgemini Consulting) Assignment Support the design and preparation phase of a full new telco operator in Saudi Arabia before GTM - Internal IT Management & Support PMO Care - Management of vendors and integration within the operator (digital workstream) https://www.jawwy.sa/en

Lead and development of the Skoda digital strategy on French market - Writing and participation in tenders / Trading group purchases (Volkswagen Group) - Team Management : 15 FTE - Commercial account management (+20% gross margin) - Definition, calibration and optimization of PRM / CRM brand programs - Setting-up social monitoring program (Setup Talkwalker Partnership) - Spe operation: Skoda Fan Tour // Print My Fabia (Drive to Store operation // Expertise on 3D Printing (Industriel BtoC level), establishment of custom dashboards - Revamp Skoda Lead Management tool

• Consulting and strategic advice for advertisers, communication agencies and startup companies

CRM software in the cloud for mass market and SMB. # 80.000 subscribers, # 400.000 mobile app downloads. # Prize-winner SFR Start-Up program. => Company sold to Xambox in 2013. www.home-bubble.com www.xambox.com/en

Co-management and development of an inheritance service / a digital e-safe • Market research, Business plan, Team management, Fundraising • Definition, Positioning, Setting up B2B and B2C services and pricing • Management of the founding team and providers (Digital / PR / Communications) => Company sold to the group Senior Media in 2012

UK : 2008-2009 // FR : 2009-2011 • Strategic recommendations • Team management (Consulting / Creations / Technical) • Project management Lead