Paul Mbugua

1. Handle first level related customer inquiries (webshop, artists, press, etc.) through the support channels (order, registration, presales) via email and chat 2. Provide first level B2C order administration and registration support on any issue related to general product information, order processing, purchases, payments, fraud protection, returns, complaints, repair orders, product activation, licensing, license transfers or the like 3. Support, organize and process incoming orders, using Magento, Stripe and the ERP system to control or enter data and hand over orders to our global fulfillment centers 4. Assist customers with questions before buying products (Info Service/Presales) 5. Work closely with other Support teams to ensure a smooth transition of cases where needed.