Pauline CROIX
Senior UX Consultant | User Research
Salaire / Taux journalier
Lyon, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
UX Consultant & User Researcher with 8+ years designing and optimizing user experiences across diverse industries. Led qualitative and quantitative research at Betclic, served major clients like Décathlon, DINUM France and Crédit Agricole at UserTesting. Specialized in end-to-end UX research, data analysis with Amplitude, and cross-functional collaboration to deliver actionable insights that drive product success.
Expérience de travail
UX Strategist
France Télévisions Freelance
sept. 2025 - Présent
1 an 2 mois
À distance
Advanced User Experience Researcher
Betclic Group
janv. 2023 - janv. 2026
3 ans 1 mois
Paris, France
Designed, deployed, and optimized user tests (qualitative and quantitative): interviews, surveys, focus groups Analyzed user behavior data with Amplitude Consolidated and maintained a user research repository using Dovetail and Airtable Ensured the quality and relevance of research insights and recommendations Hiring and mentoring work-study students Collaborated closely with cross-functional teams: Product Owners, Product Managers, Designers, and stakeholders
UserTesting
juil. 2020 - janv. 2023
2 ans 7 mois
Consultant User Research (Testapic, acquired by UserTesting)
avr. 2022 - janv. 2023
10 mois
Created evaluation grids for user testing and research purposes Ensured consistency and coherence in client-facing presentations Supported the development of internal tools and resources for the team Contributed to the optimization of user research processes through template creation Clients : Sport (Décathlon), Bank (Crédit Agricole), Insurance (MACIF), Public (DINUM, ONISEP); Food industry (JOW, Carrefour)
Customer Success Manager - User Research (Testapic, acquired by UserTesting)
juil. 2020 - mai 2022
1 an 11 mois
In a SaaS environment. The main responsibilities include: User Research: Contributing to the UX Research strategy and roadmap Proposing and coordinating UX support solutions Implementing support mechanisms based on test ideas and industry best practices Contributing to the execution and interpretation of user testing results Conducting comprehensive or partial studies for key accounts CSM: Managing the client relationship from onboarding to license renewal Training clients on the methodology of user testing Defining and implementing personalized support strategies Ensuring the adoption of the solution and methodology within the client organization Identifying opportunities for portfolio development in partnership with the sales team
UX Consultant
Webedia
juin 2018 - juil. 2020
2 ans 2 mois
UX Consultant: Functional project monitoring and management Drafting technical specifications Functional acceptance testing Creation and facilitation of UX workshops Wireframe and chatbot design User interviews and testing Clients: Sports - Girondins Bordeaux (football club) Transport - SNCF, Renault Beauty - Jean-Louis David
Digital Project Manager, Orange Innovation School
Orange
sept. 2017 - août 2018
1 an
92320 Châtillon, France
Digital Project Manager Redesigned user journey for internal tool (Plazza) Video production (Motion Design, scenario creation) Created educational video content Additional Training: Video Immersion @Webedia: scenario writing, video trends, motion design, shooting techniques Web Accessibility, Orange Learning
Social Media manager Jr
Proximity BBDO Paris
déc. 2016 - mai 2017
6 mois
Client Manager Daily client relationship management Content production Strategic planning & ideation Creative briefs & quality monitoring Reporting Moderation Main Client: Carte Noire Worked on accounts for: Tassimo, Wella France, Sebastian Professional, Smart, Mercedes-Benz, Canderel, Pure Via, Bombay Sapphire France, Chivas
Business Development Manager
MAKE UP FOR EVER
févr. 2016 - août 2016
7 mois
Paris, La cité du cinéma
Competitive benchmarking Commercial prospecting Research & negotiation of internship partnerships (production companies & TV) Develop partnerships with banks & insurance companies Back-office management Managed relationships with international groups
HR Assistant
Saint-Gobain Abrasives
août 2014 - août 2015
1 an 1 mois
Project: New Employee Integration E-reputation & Web 2.0 Developed integration tools: welcome booklet, onboarding video, and procedures. Daily Tasks: Managed medical visits Tracked training progress
Formation
Sup de Pub
Master 2 UX Design et Management
2018 - 2019
2 ans
Sup de Pub
Master 1 Design Digital et multimédia
2017 - 2018
2 ans
EF Executive Language Institute
Validation d'acquis linguistique
2015 - 2016
2 ans
Université de Tours
DUT GESTION DES ENTREPRISES ET ADMINISTRATIONS
2013 - 2015
3 ans