Pauline Rouzieres

• Setup of Talent Academy: Develop and roll out all Talent Sets Learning Pathways for Supervisors, Managers, Directors and Executive Leaders (internal and external suppliers) • In charge of Top Talent program - identification, development and placement of High Potential Employees and Successors, using internal & external resources and partnerships • Setup of Learning Management System • Development and roll out of Social Learning ecosystem: Inspirator Speakers & Mentors program for senior leaders, Communities of Practices for mid-management leaders, Chat with CEO for junior leaders. • Development and execution and sustainability of Hiya program - gender equality initiatives to reach gender diversity organizational goals from Sourcing to Succession Planning, via Masterclasses, Sponsorships and Women In Leadership (WIL) workshops. • Design of development initiatives and upskilling of Quality teams and Operational Leaders to cascade vision / mission or organization at hotel level • Partner with Talent Engagement and Performance Management team to design just in-time learning interventions based on internal customer and managers feedback • Measure impact of learning through performance reviews and interviews on cost vs benefits observed • Design all learning intervention on a pull-vs-push approach, Making Learning Irresistible

• Individual Leadership debriefs following DISC-PIAV methodology, in line with Sourcing strategies and Talent Management Framework • In charge of Performance Appraisal process for the hotel • Redesign and delivery of all Core programs: Orientation, Values • Conduct property Learning Needs Analysis and create bespoke programs

• Conduct all Leadership Core Programs (Behavioral Based Interviewing, Coaching & Training Culture, Time Management, Delegation, Motivating Your Teams, Emotional Intelligence, etc…) • Conduction all Line Staff Core programs (Orientation, Values, Service Excellence, Problem Recovery, etc…) • Conduct property Learning Needs Analysis and yearly budget • In charge of e-learning for the property: Skillsoft provider for management, Lobster Ink provider for F&B

- In charge of delivery and compliance of all corporate trainings: Service Delivery, Anticipation of guests needs, Supervisory Skills, etc... - Creation and delivery of tailor-made trainings: Management skills, Art of Facilitation, etc... according to guests and employees feedback. - In charge of corporate CSR with property PR. - Responsible for training and coordination of all Departmental Trainers. - In charge of Interns recruitment for all property needs. - Responsible for inter-departments cross-training process.