Pauline Trinquard
Product Manager | Product Owner | E-commerce
1 recommendation
Salary / Daily rate
1 person recommend
Paris, France
Freelance, open to permanent contract
Can come onsite
Skills
About me
Intro
With over 10 years of experience in Digital Project Management, Processes and Conversion optimization, I am a passionate and agile Product Owner. My current mission is to manage and develop the Order, Return, and Shipping processes, ensuring a smooth and delighful customer journey across all touchpoints. I work in a full-Agile environment (SAFe), collaborating with all Digital, IT, stakeholders, or external partners to define, prioritize, and deliver features that meet the business and customer needs, alongside offering data-driven improvements. I value innovation, collaboration, and customer-centricity and I bring diverse perspectives and experiences to the team, thanks to my previous roles in different industries. Some of the key achievements that I am proud of include: improving e-commerce order preparation process, developing omnichannel axes to support sales growth, implementing new shipping services with multiple delivery options and more...
Work experience
Product Owner - Catalog & E-commerce
GoyardFreelance
Mar 2024 - Present
2 years 8 months
Within Goyard Digital Department, I manage and expand goyard.com Catalog & E-commerce features in an Full Agile environment
Product Owner - E-commerce
HermèsFreelance
Jul 2020 - Oct 2023
3 years 4 months
Paris, France
Within Hermès International Digital Department, I manage and expand Order, Return and Shipping processes on hermes.com in a full-Agile environment (SAFe)
Proxy Product Owner
Club MedFreelance
Oct 2019 - May 2020
8 months
Paris Area, France
Within the Digital & Technology department, I managed and developed Club Med API resources
Data Project Manager - Consultant
HermèsFreelance
Jul 2019 - Oct 2019
4 months
Paris Area, France
I supported companies to design, implement and manage their master data management strategy
Data Project Manager - Consultant
AccorInvestFreelance
Jan 2019 - Jul 2019
7 months
Paris, France
I supported companies to design, implement and manage their master data management strategy
Project Manager Consultant - Electronic Payment & Card Issuance
BNP Paribas
Mar 2018 - Dec 2018
10 months
Paris Area, France
I improved credit card contracts management and back-office user experience
Product Owner - Checkout/Payment - Travel
vente-privee devient Veepee
Feb 2015 - Mar 2018
3 years 2 months
Paris Area, France
I optimized payment user experience on this Marketplace to increase conversion rate
Project Coordinator
Festicket
Mar 2014 - Oct 2014
8 months
London, UK
I implemented KPIs reports in collaboration with Business Teams to understand and optimize E-commerce UX and plan marketing campaigns
Project Coordinator
Contentsquare
Aug 2013 - Mar 2014
8 months
Paris Area, France
I helped improve E-commerce UX to increase conversion rate
Education
ISC Paris
Master's degree, Information Technology
Licenses & certifications
SAFe 5 Product Owner/Product Manager
Issued: Oct 2022