Pavel Danilov

· Developed key MVP components for a startup, helping secure $900K+ in funding · Conducted 50+ user interviews, improving usability of the transaction signing interface and increasing CSAT from 60% to 88% · Led the design department by assigning tasks to junior designers, overseeing their progress, and ensuring alignment with product goals, while driving the overall design strategy to maintain consistency and quality across the app · Prioritized features and defined sprint goals in collaboration with the dev team, ensuring on-time delivery of critical releases · Maintained and refined the product roadmap based on user insights, business needs, and technical constraints · Coordinated with marketing and support teams to ensure seamless feature rollouts and clear user communication

· Led end-to-end UX/UI design for the HRtech/Edtech platform with 42+ corporate clients, improving the user experience across the platform · Upgraded the company's design system, ensuring consistency across web and mobile applications · Created high-fidelity wireframes and interactive prototypes to validate design concepts · Participated in scaling the product to international markets, adapting the design to local needs and increasing the global audience by 30% · Collaborated closely with cross-functional teams, including PMs, engineers, and stakeholders to deliver 8 major feature improvements

· Designed customer-centric digital experiences, increasing conversion rates by 35% · Optimized user flows and navigation, reducing drop-off rates by 27% · Conducted user research, usability testing, and A/B testing to deliver data-driven design decisions · Contributed to 5+ successful product launches for clients, resulting in an average of 20% increase in user engagement across various platforms · Developed personas, journey maps, and user flows to align with business goals · Engaging in strategic decision-making, collaborating across departments to amplify design's impact

· Created 50+ graphics for social media and websites, resulting in a 25% increase in engagement · Developed 15 animated explainer videos, leading to a 15% increase in user retention and reducing bounce rates by 10% · Coordinated with design and development teams to launch 3 major content campaigns, delivering on time and within scope, with a 15% increase in user conversion · Managed 10+ content-driven projects from concept to completion, contributing to an 18% increase in conversion rates · Analyzed content performance, leading to data-driven adjustments that improved lead generation by 20% and social media engagement by 30%

· Serving as the primary point of contact for customers, providing them with world-class service and support · Handling customer inquiries and complaints in a professional and courteous manner, escalating issues as necessary · Proactively identifying opportunities to improve the customer experience and making recommendations to management · Helping the users with the decision and purchase stages of company's products · Participating in team meetings and contributing to continuous improvement initiatives