Peace Aladetoyinbo

● Lead Sourcing team in sourcing functions to strategically identify and evaluate potential OEMs. ● Lead the bidding team in calculating the best prices to be sent to clients. ● Develop and execute purchasing strategies. ● Track and report key functional metrics to reduce expenses and improve effectiveness. ● Craft negotiation strategies and close deals with optimal terms. ● Enter order details (e.g. vendors, quantities, prices) into internal databases. ● Maintain updated records of purchased products, delivery information and invoices. ● Prepare reports on purchases, including cost analyses ● Lead communication with potential suppliers to establish relationship, negotiate, manage vendor relationship, pricing and contracts management.

● Utilize email automation tools(e.g Gorgais, Zendesk) to streamline email workflows using notion. ● Manage and respond to customer inquiries promptly through email or live chat, ensuring all messages are addressed with set response times. ● Craft tailored responses leveraging on email template and AI tools (e.g. ChatGPT, Salesforce Einstein). ● Regularly update and refine the knowledge base with email templates.

● Led cross-functional teams to execute strategic programs, ensuring alignment with business goals and timely milestone delivery. ● Managed full program lifecycles, including scope definition, roadmap development, and stakeholder communication. ● Led a team to successfully complete a project on schedule, receiving positive feedback from 85% of the population. ● Drove technology transformations and operational improvements, optimizing processes, reducing costs, and enhancing system integration. ● Coordinated with internal and external teams to streamline product development, improve customer experience, and implement agile practices. ● Identified and mitigated risks, tracked KPIs, and ensured continuous improvement for successful program outcomes.

●Provided exceptional customer support via phone, email, and chat, ensuring timely responses. ●Assisted customers with product information, order processing, and troubleshooting. ●Gathered customer feedback to identify trends and recommend improvements to services and products. ●Trained new team members on customer service protocols and company policies