Paquemar Pedro

Director of Operations | Startup Strategist & Digital Transformation Leader | CRM | Cloud Solutions | Cybersecurity | AI solutions | WorkFlows Automatisation

Salaire / Taux journalier

Paris, France

Mobilité : Paris, Rabat, ...

Freelance, ouvert au CDI

Peut venir sur site

Expertises

Transformation digitaleCybersécuritéGestion de la supply chainLogistiqueAWSMicrosoft TeamsAsanaBusiness DevelopmentCoaching exécutifAutomatisations No-codeBlockchain

Langues

Français (Maternelle)Haïtien (Maternelle)Anglais (Courant)Japonais

À propos

Introduction

I am a dynamic Operations Leader and Entrepreneur with over 15 years of international experience, specializing in strategic planning, technology integration, and digital transformation. My career spans diverse roles in both corporate giants like Nokia and agile startups like JungleWP, where I’ve successfully scaled operations, implemented advanced cloud solutions, and enhanced customer experiences. At JungleWP, I led the digital transformation of services, creating high-availability PaaS solutions using microservices architecture, and streamlined processes to increase revenue by 30%. My focus on cybersecurity and process automation has significantly improved operational efficiency and client trust. At Nokia, I managed complex CRM and billing system projects across the Middle East and Africa, delivering impressive revenue growth and fostering cross-functional collaboration. I also played a key role in capability development, training over 800 engineers and enhancing service delivery across multiple regions. Core strengths: Startup & Scale-Up Expertise: Navigating early-stage challenges, building scalable processes, and driving innovation. Digital Transformation: Implementing cloud solutions, optimizing CRM systems, and leveraging microservices architecture. Strategic Project Management: Leading end-to-end projects with a focus on stakeholder engagement, budget control, and timely delivery. Cybersecurity & Compliance: Designing secure infrastructure solutions, ensuring compliance with GDPR and HIPAA regulations. I am passionate about leveraging technology to streamline processes and enhance user experiences. Open to new opportunities in project management, operations leadership, or consulting, where I can apply my entrepreneurial mindset to drive impactful business results. Let’s connect if you are looking for a strategic leader with a proven track record in digital transformation, operations, and scaling businesses.

Liens

Expérience de travail

Director

JungleWP® Limited

mars 2017 - Présent

9 ans 8 mois

Hong-Kong, Hong Kong

As a Director, I revolutionise JungleWP Limited's WordPress portfolio and services while prioritising excellent customer care and delivering high-availability cloud solutions across Asia, Europe, and the USA. I champion JungleWP Limited's vision using top-tier WordPress experts and strategic partnerships to provide unparalleled customer service for entrepreneurs and SMBs. It is worth mentioning here that I develop and implement robust marketing/communication strategies while fostering a positive company culture and promoting the company's values to meet desired objectives. My achievements are as follows: • Directed successful implementation of operational processes and modes of operation between partners and suppliers, resulting in 400K€ in frequent turnover and a projected 4-year net present value increase of 200K€. • Designed and implemented secure AWS network infrastructure for e-commerce site in Blockchain and Crypto environment, integrating robust security policies and deploying open-source communication solution with Zapier integration. • Enabled seamless digital transformation for HK-based law firm by skilfully advising and migrating data to Amazon AWS Cloud, Microsoft Teams, and Asana tools while ensuring compliance with GDPR and HIPAA regulations.

Nokia

déc. 2007 - mars 2017

9 ans 4 mois

MEA, Middle East Africa

RSO Capability & Competence Manager for Middle East & Africa

juil. 2012 - mars 2017

4 ans 9 mois

MEA, Middle East Africa

During my time here, I collaborated with SES BL and RSO teams to set and design a highly efficient and effective Mode of Operation to support smooth coordination and communication during critical phases of NPI & Early Projects. I executed safety audits and assessments to maintain compliance with regulations and standards. I trained and mentored the team to improve performance, maximise self-confidence, and facilitate professional development. Furthermore, I managed the training of 800 engineers in collaboration with RSO technology's stream heads, stream managers, and academy trainers. A section of my key contributions include: • Expedited customised service integration by developing a strong engineering team of 100 engineers for Consulting and System Integration services in Africa. • Empowered 800 engineers with expert RSO knowledge through streamlined competence development, training code implementation, and certification programs. • Enhanced service readiness in collaboration with the Global PS and Cluster SDE teams, resulting in the successful promotion and implementation of new services.

Head of CSI Solution Engineering & Resource manager

avr. 2010 - juil. 2012

2 ans 4 mois

MEA, Middle East Africa

Within this job role, I led upskilling of 125 engineers in CSI Region through a comprehensive capability development program, managing all aspects from planning to execution and follow-up, resulting in a more efficient workforce. I collaborated seamlessly with CSI Sales, GS BLs, HR, and Academy teams across the global CSI Capability Network to create a culture of open communication and teamwork. I was also responsible for spearheading CSI TS business development and setup process in Africa, bridging the gap between the Global development team, product leadership, and regional groups. Moreover, I transformed operational support management by applying best-in-class processes, tools, and reporting capabilities. My notable outcomes for this role include: • Drove BSO service delivery within the Sub-region to surpass P&L targets and achieve impressive revenue of €26.3M with a GM of 48%. • Led successful closure of CSI regional business objectives, resulting in a revenue increase of €35.3M with a GM of 33%.

CSI Delivery Manager in Maghreb cluster

déc. 2007 - mai 2010

2 ans 6 mois

North Central Africa Sub Region

In this role, I led end-to-end SI departmental growth through innovative recruitment, process, and monitoring strategies. I strengthened the pre-sale team by coordinating tender phases, including scheduling, budgeting, and scoping. One of my key tasks was to oversee the delivery of SI projects by efficiently directing and coordinating third-party vendors and managing a team of 10 engineers (three Technical Architects and seven Solution Engineers). Following are my major contributions to this role: • Mentored and supervised project teams and junior managers in the Maghreb cluster to enhance their CSI Project Management skills and methodology through coaching and enabling. • Successfully managed concurrent VAS & BSS projects worth over 2M€ through effective leadership and execution.

Finance Director - Field Administrator and Finance manager

Médecins Sans Frontières (MSF)

avr. 2005 - mars 2006

1 an

Hattian Bala

In charge of the financial accounting, administration and the logistics for the project. • Managed and organised the activities of the national staff (129 employees) and the office work regarding the procedures standardisation for the project. • Supervised the accountancy, and controlled the budget (1.2M €euro) • Supervision of the supply chain for orders and perform the reporting to the capital. • Monitoring and supervised the expeditions and receptions of the goods from/to Port au Prince (secure and transportation of the investment material – Fret-). • Security officer (oversees security of the project, communication and follow up the security guideline)

Project Manager (Consulting with Alten Group)

Philips Global Development Center

févr. 2000 - mars 2005

5 ans 2 mois

Belgium Town, Wisconsin, États-Unis

In charge of Know-How and Architecture Standard Design activities for upmarket TV sets (LCD, plasma..) • Coordination of Software and Hardware multi-platform projects, • Management integration with multi-supplier environment, • Specify and design new video features for CRT, LCD and Plasma sets, • Control the cost (target cost) and analysis the risks (Decision trees), • Transfer the technology knowledge in Singapore and competence tansfer engineers.

Project manager (Consulting with Alten Group)

Alcatel-Lucent Enterprise

juil. 1997 - mars 2000

2 ans 9 mois

Strasbourg Area, France

Responsible for the development of the new range of transmitters and receivers : • Hardware and Software Development projects – managing 3 engineers, • Working in multi-supplier environment, • To maintain tight deadlines, high quality, customer satisfaction and control project cost. • To specify, supervise and follow the manufacturing process of transmitters and receivers. • To supervise the mechanic parts, the CE marking and safety standards of the product in Malaga, (Spain).

Project manager

Advanced Laser Industriel System

janv. 1991 - déc. 1996

6 ans

69340 Francheville, France

Responsible for the industrialisation of laser systems for the police department and the Army ; laser weapon training devices to analyse firing performance and behaviour during training with an infra-red detection jacket (Patented jacket). These projects involved: • To supervise, organise and manage the activities of 4 employees and 6 soldiers to implement video network and the safety processes, • To co-ordinate, control and synchronise the different activities between a hardware team and a software team. • To co-ordinate the sub-contractors performing the pilot-production, • To manage the quality of the system, • To trade low costs and short deadlines for components with suppliers(Benchmarking, control budget).


Formation

NLP school, London

NLP practitioner, Neuro-linguistic programming

2006 - 2006

1 mois

Vlerick Business School

MBA, General International Management

2002 - 2004

1 an 11 mois

Graduated with distinction Thesis: New business model for a consulting partner company in Advanced Technology

Polytech Sorbonne Paris

Master in Electronic technologic and Microwave engineering, Electronic technology, Micro-waves, Team Management, Project management

1990 - 1995

5 ans 1 mois

Thesis: The Study and Design of an Infra-red Detection Jacket for the Security Forces. Patented design.

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