Peter Asad

I collaborated with Gevekom as a Freelance Customer Support Agent for their client, DeinDeal (a Swiss e-commerce platform), during a short-term seasonal contract. My responsibilities included managing inbound customer inquiries via phone and email, guiding users through newly launched products, resolving app-related technical issues, and serving as a liaison between customers and suppliers to ensure smooth communication and issue resolution. I also proactively followed up with clients to address post-purchase concerns and maintain high satisfaction levels. This role focused on supporting the e-commerce sector, primarily dealing with electronic tools, appliances, and consumer goods.

I worked with the company DCS as a Freelance Customer Support Agent for their client, Witt-Weiten, during a short-term high-season contract. My primary role involved handling inbound calls to assist customers with navigating and using newly launched products, troubleshooting app-related issues, and guiding them through the order placement process. Additionally, I conducted follow-ups to ensure a high level of customer satisfaction and resolve any post-purchase concerns. This role was in the e-commerce sector, focusing on electronic tools, appliances, and other consumer products.

I worked as a Tech Support Engineer for Consumer Microsoft Customers on a short-term project lasting four months. In this role, I provided support in both English and German, focusing particularly on German-speaking customers as the work was conducted remotely with them. My responsibilities included troubleshooting operating system issues, resolving deep-seated technical issues, and addressing Microsoft 365-related problems to ensure customer satisfaction.

Customer service with German and English. We are handling Customer quires via Emails, Chat and Calls. Quires like relocation or helping the Customer in the accommodation.

Customer service with German to help the customer to solve their problems in the Airport and also flight tickets. I was scoring C-sat because I was very helpful and competent to find a solution for the Customers, that is why they were satisfied with me.

I received a work permit and visa assistance to work in Poland, where my role primarily involved assisting in maintaining network stability and providing technical support and troubleshooting many issues via Windows Server. However, I had to leave the company due to the COVID-19 pandemic out of concern that I might face termination as a result of the epidemic.

Technical Customer Support with English to help the Customers to fix their broadband and internet Issues. I was scoring C-sat and promoters because I was very helpful, friendly and competent to find a solution for the Customers. I had to leave because I received a Job offer in Poland.

From October 2017 to November 2019, spanning over 2 years and 2 months, I worked in different hotels across Egypt in the capacity of Guest Relation Supervisor and Officer. Here is a list of the establishments I worked at: Ghazal Beach and Ghazala Garden, Sharm El-Sheikh: 6 months in 2017 Corya in Masra Alam: 6 months in both 2019 and 2023 Labranda Tower Bay, Sharm El-Sheikh: 6 months in 2019 Tropital, Sharm El-Sheikh: 6 months in 2019 My main responsibilities included attending to guests' needs, conducting room checks to ensure quality standards, and warmly welcoming guests during check-in and bidding farewell during check-out. Additionally, I managed the hotel's online presence on platforms such as Booking.com, Holiday Check, TripAdvisor, and other social media channels to monitor and respond to guest reviews.

My primary responsibility was to ensure the satisfaction of our guests, which involved tasks such as checking the cleanliness of rooms, monitoring the quality of facilities and food, and warmly welcoming new arrivals. Additionally, I interacted with guests from diverse backgrounds, with a particular focus on providing excellent service to German-speaking guests.

As an IT specialist, my role was to ensure the stability of the hotel's network and provide technical support to employees. This included troubleshooting and fixing issues with their PCs and printers to minimize disruptions during their work. I worked part-time while studying, primarily during holidays, and achieved success in maintaining the IT infrastructure despite the short duration of my employment.