Bobby Lopez

Conseils et assistance aux utilisateurs concernant l'utilisation des systèmes d'information relatifs au courrier électronique parlementaire. Examen des documents internes. Utilisation d'un système de ticketing interne. Développement et maintenance des procédures. Gestion des actifs, gestion des correctifs et distribution de logiciels pour les ordinateurs de bureau et les serveurs Windows.

Support technique informatique multilingue pour le Parlement européen Migration des e-mails du Parlement européen d'Exchange 2003 à Exchange 2010. Résolution d’incidents via ITIL, assurant un support de deuxième niveau, analyse des dysfonctionnements et maintenance corrective. Support informatique aux UC (Communications Unifiées)

Gestion trilingue, administration système et support technique international des systèmes POS et terminaux de paiement électronique. Dépannage des logiciels de point de vente et des terminaux de paiement électroniques.

Client: European Parliament Project: Cross-functional Projects Data Management: Reviewed and verified IT asset configurations, ensuring accuracy and compliance with organizational standards. Process Documentation: Developed and maintained procedural documentation for software distribution, asset management, and system updates. Stakeholder Communication: Provided multilingual user support and guidance, resolving complex technical issues while maintaining clear communication with stakeholders. Quality Assurance: Conducted incident resolution using ITIL methodologies, ensuring adherence to SLAs and continuous improvement. System Testing: Participated in testing and deploying software tools, ensuring seamless integration and minimal disruption.

Client: European Parliament Project: Technical Support (E-mail Migration) Workflow Optimization: Developed and managed configuration standards, plans, and procedures for a large-scale email migration project. Data Reconciliation: Ensured applications remained supported by vendors, planned migration activities, and maintained accurate records. Vendor Coordination: Collaborated with external vendors to troubleshoot and resolve system issues, ensuring compliance with project timelines.

Clients: Okaïdi, Camaieu, Leroy Merlin, Picard Project: IT Support Database Management: Constructed and maintained databases, ensuring data integrity and supporting financial and operational reporting. SLA Management: Monitored service quality and adherence to SLAs, providing detailed reports to management and stakeholders. Training & Documentation: Created training materials and user guides, facilitating smooth onboarding and system adoption.