Philippe Kanaan
Senior Operations Consultant | Strategy & Scaling
2 recommandations
Salaire / Taux journalier
2 personnes recommandent
Paris, France
Mobilité : Marseille, Lyon
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Multiple COO with 15+ years scaling businesses (some from 0 to €70M GMV across Europe). Grew multi cultural teams from 1 to 300 employees, launched and monitored hundreds of BtoB customers with high customer satisfaction (> 91%) and low churn (< 2%). Specialized in operations strategy, team leadership, and business transformation for startups and scale-ups.
Expérience de travail
COO
Captain Contrat
sept. 2025 - janv. 2026
5 mois
Paris, France
> Overall management and supervision of operations : CSM, accounting, payroll, legal, formalities and lawyers > Monitoring of tools and performance : SLA, NPS, margins, conversion and business solutions (Pennylane, Hubspot, Aircall) > Deployment of upsell and increase in average revenue through structuring the role of CSMs > Implementation of standardised processes to support ramp-up and guarantee quality and profitability > Working closely with Tech and Product to automate and simplify customer journeys > Preparation for the evolution of the multi-entity operational model (Captain x Implid) with a Group vision
Business Consulting
Krispi KonsultFreelance
sept. 2024 - août 2025
1 an
Paris, France
Consulting in strategy, operations, organisation and development : > Ride Motto (VaaS / e-bike company) : In charge of expanding a new solution on the french territory > Fenouil (Parisian Seasonal Canteens) : Responsible for the operational and development strategy. Raising funds from investors and business angels (deck creation, deals negotiations) to develop the project and scale the business > Béa Immo (Proptech) : Advisor for the go-to-market strategy and preparation of the fundraising stage and deck creation > Service Compris (Food Incubator and Accelerator) : Speaker during Business Plan sessions and Mentor for food businesses > ISG & Ecole Conte (Business Schools) : Teacher to MBA students about Foodtech Operations & Sales > FBC (Startup Studio) : Advisor for a new family-friendly pastry chain willing to develop its business through franchises
Chief Operating Officer (from 50 to 300 smart buildings)
Sensinov
mai 2023 - août 2024
1 an 4 mois
Toulouse, France
> Team management of 8 people, and implementation of performance KPIs to enhance ops excellence and NPS > Coordination and deployment of the solution (hardware + SaaS) to 250 additional buildings (from 50 to 300 buildings) to major accounts as Carrefour, Cora, Kuehne+Nagel, Lidl > Development of the Operations Playbook and onboarding materials to standardize operations for scalability > Implementation and oversight of a Customer Support tool (Intercom) for partners with over 1,000 users > Optimizing operations through outsourcing and reorganization (deployment time reduced by 50%) > Implementation and monitoring of performance KPIs > Responsible for enhancing cross-functional communication to optimize collaboration among teams > Collaborating with the HR department to define company values and establish a Career Path
Taster
juin 2017 - mars 2023
5 ans 10 mois
Greater Paris Metropolitan Region · On-site
Head of Global Operations & Customer Success Europe (from €15M to €70M GMV)
juil. 2019 - mars 2023
3 ans 9 mois
Greater Paris Metropolitan Region · On-site
> 300 digital restaurants launched and monitored over FR, UK, SP and BE countries (NPS > 90%) > Design of the full customer success path across all markets (onboarding, training, launching and monitoring) > Management and hiring of 20 people across 4 markets (Head of Ops, Franchisee Managers, Auditors, Customer Care) > Deployment and project management of 9 brands with powerful influencers (as Pepe Chicken from FastGoodCuisine) > Development of the Ops Playbook for Franchisees and coordination with the legal department > LMS implementation (digital training, task management and community tool) designed for all franchisees (1 500 users) > Implementation of the Franchisee Approval Process with the Sales team to onboard top licensees (churn < 2%) > Collaborating with the Head of Supply Europe to ensure logistics and quality across all countries (Out of Stock < 2%) > Tech support for the continual improvement of in-house SaaS (data, stock, KDS)
Head of Kitchen Operations (from 0 to €15M GMV)
juin 2017 - juil. 2019
2 ans 2 mois
Greater Paris Metropolitan Region · On-site
> FR, UK and SP markets openings, and launch of 14 Corporate Kitchens with accountability of 200 Kitchen staff > Launch of 6 digital brands in partnership with famous Chefs (such as Out Fry with Sang Hoon Degeimbre) > In charge of overseeing operations and enhancing customer experience on delivery platforms (91% average rating) > Responsible for managing commercial relationships with delivery platforms (Deliveroo, Uber Eats) > In charge of a production team, an external laboratory, outsourcing and associated logistics flows > Development of all operational processes (Ops, Innovation, Supply) to guarantee high standards of excellence > Deployement of operational management tools such as OpsBase, Snapshift, Fountain, and Zendesk > Implementation of a Career Path to help Kitchens employees grow (a cook who became a franchisee)
My Free KitchenFreelance
sept. 2012 - mai 2017
4 ans 9 mois
On-site
Founder My Free Kitchen Grocery
janv. 2015 - mai 2017
2 ans 5 mois
On-site
> Launch of a pioneering allergen-free and vegan grocery brand with 60 affiliated stores (constituting 20% of revenue) > Certification of organic and gluten-free labels to guarantee the food safety of customers > Establishment and administration of a pan-European e-commerce platform (achieving a yearly revenue growth of 100%) > Selected among the 100 startups revolutionizing the food industry in 2017 with the "Best Organic Product" award
Co-founder My Free Kitchen Restaurant
sept. 2012 - mai 2017
4 ans 9 mois
On-site
> Launch of the first organic French restaurant entirely free of gluten and lactose > Definition and adaptation of business strategy to consumer trends > Implementation of operational excellence processes to enhance the customer experience > Expansion of revenue streams (catering, space rental) for prestigious customers (L’Oréal, Fashion Week, etc.) > Involvement in significant events within the street food industry (Le Fooding, TimeOut, Food Market, etc.)
Senior Financial Auditor in Retail & Food
KPMG France
sept. 2009 - août 2012
3 ans
La Défense
> Responsible for finalizing the yearly accounts of prominent companies in the Retail (Inditex), Mass Distribution (Intermarché), Agri-Food (Nestlé), and Institutional Catering (Sodexo) sectors > Internal auditing and internal control of Retail (Lacoste) and Fast Food (Pizza Hut) corporations > Acquisition audit / Transfer of franchisees : valuation of entities with a view to their acquisition by the group
Auditor
GEA Audit
sept. 2008 - juil. 2009
11 mois
92300 Levallois-Perret, France
In charge of auditing and internal procedures for listed and unlisted companies in the car/motorcycle (SUZUKI), energy (ENERTHERM), oil (MAUREL&PROM) and retail (SOGEDIA) sectors, in France and abroad (Congo)
Formation
Join Lion
Startup
2017 - 2017
3 mois
Chambre de commerce de Paris
Formations Hygiène alimentaire & Permis d’exploitation
2012 - 2013
1 an 1 mois
ISG Institut Supérieur de Gestion
Master 2
2004 - 2009
5 ans 1 mois
Université Léonard de Vinci, Paris XIII
Médecine
2002 - 2004
2 ans 1 mois
Institut La Tour
Baccalauréat Général série Scientifique
2002 - 2002
1 mois
Portfolio
Élévation de l'engagement client via automatisation produit et travail inter-équipes
Structuration complète des opérations dans un contexte de forte croissance
Conduite du changement & leadership d’équipes pluridisciplinaires
