Phoenix MAI

• Directed SaaS implementation and data migration for top-tier pharmaceutical accounts, including Boehringer Ingelheim, BioNTech, Ferring, and CSL. • Designed onboarding workflows and client enablement materials, improving user engagement and data quality. • Led workshops to translate user and compliance requirements into actionable technical specifications, enhancing project clarity and execution. •Partnered with cross-functional teams (product, QA, technical) to align platform evolution with client objectives and compliance standards. • Acted as a bridge between client and internal teams, facilitating strategic discussions and advocating customer needs internally.

• Coordinated complex technical certification projects for global financial institutions including VISA, Mastercard, and Amex. • Ensured 100% compliance with international regulatory standards (EMVCo) and strict operational processes. • Executed technical quality checks and parameter verification on incoming smart cards to ensure compliance before initiating the certification lifecycle • Managed end-to-end project tracking for national and international client certification projects, maintaining continuous communication via email and telephone. • Provided specialized technical and administrative support to client banks throughout the critical chip card certification process, acting as the primary point of contact. • Engaged in service promotion to clients, enhancing customer awareness of available technical services and resources. • Ensured rigorous compliance with internal and external operational processes and technical standards across all certification projects.

• Managed registration systems and data workflows for over 1,000 health professionals during European medical congresses. • Ensured GDPR compliance and accuracy of sensitive participant information. • Gained foundational experience in scientific communication and customer interaction within large-scale international events.

I successfully managed inventory and distribution processes, leading to significant sales growth. • Controlled warehouse inventory for B2B sales, particularly during high-demand periods. • Negotiated with suppliers to secure bulk stock at favorable prices, enhancing profitability. • Supervised import/export operations, ensuring timely delivery and efficient distribution across regions.