Phuc Nguyen Pham

Mission: - Detect and warn of unusual fraudulent activities in telecommunications. - Test and evaluate the performance of automated fraud detection tools, looking for security vulnerabilities. Tasks: - Collect data from the company's internal system (SAP) and store it in the Access database, preprocessing it for data analysis. - Update and develop dashboards (on Tableau) for reporting weekly activities. - Build fast fraud detectors on Tableau (Desktop and Online). - Ensure smooth and stable data flow, and build ETL processes to connect data between different softwares (Excel, Access, Tableau, Outlook and Dataiku).

Mission: - Analyzed and reported KPIs monthly for customer e-commerce websites (Volkswagen Group and its subsidiaries such as Audi, Seat, and Skoda) - Conducted ad hoc analysis to identify any anomalies in traffic flow - Create quarterly and campaign-specific reports and recommendations to optimize the conversion rate Tasks: - Automated data extraction and analysis processes from Google Analytics or Adobe Analytics to Excel with GA Add-ons and Report Builder - Participated in monitoring the implementation of tracking (increase the accuracy and optimize the process of generating the tracking code by creating a tracking code generator with Excel) - Developed the tagging plan and the tag configuration on Google Tag Manager - Analyzed and optimized marketing, media, digital and CRM performance - Participated in the coordination of client service providers (digital agencies, media agencies, etc.) and internal teams (data science, BI, etc.) on projects

- Verified the timetables and social charges tables for the calculation and payment of salaries. - Controlled the personal information of employees by Excel. - Supported verifying employees' declared data.