Phuong LE
Incident Manager / Expert ITIL – Freelance
Salaire / Taux journalier
13760 Saint-Cannat, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Expert ITIL certifié (v3 & v4), spécialisé dans le pilotage des incidents majeurs (P1/P2), le reporting KPI, la gestion de crise et l’amélioration continue des processus RUN. Plus de 30 ans d’expérience dans des environnements critiques (nucléaire, maritime, pharma, édition, défense, secteur public). Habitué à animer cellules de crise, post-mortems, comités techniques et à accompagner les équipes RUN dans l’optimisation ITSM (ServiceNow, EasyVista, Ivanti, Jira). Anglais courant.
Expérience de travail
Enterprise maturity auditing - ISO 20000/COBIT/ITIL Project management
Diverses entreprises: e.g. ASNR, MTPM Toulon, CMA CGMFreelance
janv. 2022 - Présent
4 ans 10 mois
I&T governance and management projects
ASNR - Autorité de sûreté nucléaire et de radioprotectionFreelance
mars 2024 - janv. 2025
11 mois
Paris, France
Enterprise cybersecurity consulting. ISO 9001-27001 & FRA PSSIE (DOHA like) alignment action plan.
IT Governance Consultant - EasyVista ITSM Solution implementation PM
VirbacFreelance
juin 2021 - janv. 2022
8 mois
Carros, France
IT service governance framework construction Consultant / PM
Editis
avr. 2020 - mars 2021
1 an
Paris, France
Enterprise processs audit Strategy and Road Map IT service governance program management Implementation of projects Conduct of change
Information Technology Service Management Consultant
Harmonie Mutelle
janv. 2020 - mars 2020
3 mois
Tours, France
Transition and Operation Processes assessment and improvement along with coordination role in Change and Problem Boards
IT service governance consultant & M&A IT Program manager
Autorité de sûreté nucléaire (ASN)
janv. 2018 - janv. 2020
2 ans 1 mois
Paris Area, France
WAN & LAN infrastructure deployment IT governance framework implementation ITIL processes implementation from Operations to Strategy IVANTI EPM and ISM deployment AD restructuration Kyocera machines deployment Windows 10 master by MDT & EPM Windows 10 deployment
CONTINUAL IMPROVEMENT AUDIT & CONSULTING & PM
GIE Agirc-Arrco
août 2017 - janv. 2020
2 ans 6 mois
Paris Area, France
ITIL Operations processes designer alongside with implementation in Easyvista
ORANO & FRAMATOME (ex AREVA)
mai 2018 - oct. 2018
6 mois
Paris Area, France
PM & Methodologies Trainer
Various End Customers
janv. 2017 - janv. 2018
1 an 1 mois
FRANCE and THROUGHOUT EUROPE
PM: Infrastructure deployment and ITIL Projects at Fujitsu Training GoodSense NDL (French and English): - COBIT 5 - ITILS V3 - PRINCE2 - PRINCE2 AGILE
INFRASTRUCTURE DEPLOYMENT AND ITIL JIRA IMPLEMENTATION PM
Fujitsu Network Communications
févr. 2017 - juil. 2017
6 mois
Paris, France
For end customers ALCATEL NETWORK SUBMARINES, CELIO
Project Manager at HP INC
DCS
févr. 2016 - janv. 2017
1 an
Les Ulis, France
Transition Manager, responsible for seamlessly incorporating new devices in the service catalogue tied to an Account, within the approved baseline budget, scope and timeline limits. PM/TM, Account Delivery Manager, Technical Consultant and Sales Experts are working in close coordination.
Trainer and Consultant
DICT
nov. 2015 - janv. 2016
3 mois
Amsterdam, Pays-Bas
ITIL V3 Trainer
PMO Director
E-SSIMO
nov. 2014 - mai 2015
7 mois
Région de Versailles, France
Marketplace assessment and Project business plans development. Enterprise Architecture Construction including Enterprise Information System design. Enterprise Business and IT management Processes development according to standards (ISO 20000, COBIT, ITIL). Project Portfolio consolidation. Service Portfolio construction. Service Level Agreement drafting.
Staff officer in C3 domain
NATO HQ C3S
août 2012 - juil. 2014
2 ans
Bruxelles, Belgique
Development of NATO’s Capability Area Manager in Consultation, Command and Control domain and Chief Information Officer functions. Definition of C3 related user needs and requirements as input to the NATO Defence Planning Process.
SOA POLICY & GOVERNANCE & CIS TRANSFORMATION
FRA CHOD
janv. 2009 - janv. 2012
3 ans 1 mois
Région de Paris, France
Governance and Strategy: Evaluate needs, Set direction and priorities, Direct and Monitor Implementation of ITIL catalogue of services and governance performance management scoreboard. Continuity and disaster recovery programs related to the French ministry of defense military and civilian organizations, including the three services headquarters and units. Implementation of the service oriented approach policy. Definition of the user functional and service level requirements. Co-Chairman of the User Board at ministry level and Manager of the IT portion of the SIMBAD Program (French Pentagone). This 1,5 MEuros/Year Project was aiming at promoting the ITIL V3 best practices and implementing the unique IT service catalogue.
J6 (CIS for ISAF) & J5 (middle to longer term capability management) SO
NATO SHAPE
août 2006 - août 2009
3 ans 1 mois
Mons, Belgique
PITT (Project Implementation Tracking Tool) project officer at Supreme Headquarter Alliance Power Europe – NATO, Mons, Belgium. A 300 Keuros project, aiming at rationalizing all extent non-interoperable tools in relation with the NATO operations C4I projects. PITT is currently operational and extensively used at SHAPE and throughout the Alliance Operational chain of command.
Formation
ECOLE MILITAIRE DE L'AIR
1984 - 1986
2 ans 1 mois