Pierre NOUMADO

Create a strategy for the brand's presence on social networks, generate interesting content for our accounts every week, monitor subscriber engagement, and meet targets Select, work with, and inform bloggers; coordinate content; monitor performance; pay for work Work with popular local communities, create content for them, negotiate publishing terms and monitor performance Follow the current digital agenda and respond quickly to it by organizing challenges and running competitions Follow competitor activity and respond quickly to it.

With three years of experience in a call center, I have developed expertise in customer relationship management and problem resolution, acquired with a large global e-commerce site and Bolt, a VTC application . on the French market. I master CRM tools as well as internal and external contact tools, and I have effectively managed complex requests related to orders, reimbursements and logistics follow-ups. Through empathetic communication and proactive management, I maintained a high level of customer satisfaction, transforming conflict situations into loyalty opportunities. Accustomed to working under pressure, I manage several channels simultaneously (telephone, e-mail, chat). I also contributed to improving internal processes by analyzing customer feedback and creating standardized scripts, while training new employees. My team spirit and resilience allow me to perform in dynamic environments. FR Grâce à une communication empathique et une gestion proactive, j'ai maintenu un haut niveau de satisfaction client , transformant des situations conflictuelles en opportunités de fidélisation. Habitué à travailler sous pression, je gère simultanément plusieurs canaux (téléphone, e-mail, chat). J'ai également contribué à l'amélioration des processus internes par l'analyse des feedbacks clients et la création de scripts standardisés, tout en formant les nouveaux collaborateurs. Mon esprit d'équipe et ma résilience me permettent de performer dans des environnements dynamiques.

Skills: Prospection · Dépannage · Prospection commerciale · Support technique · Logiciel en tant que Service (SaaS) · Saisie de données · Résolution de problèmes