PIERRE-HENRI PREVOST

Project Director for Agapes services: - Agapes Services carve out project - 9 months to create and migrate to subsidiary's 5 new IT systems - including Payroll/HR, Backoffice, Front office, Accounting,... - Shut down and delete the legacy system

Design of a dynamic website / Project management

Mission: Identification, Adaptation of processes in order to streamline relations with the Outsourcer (Production context) Result: Standardization of production releases, change management, problem management Analysis of RUN Infra operation improvement and implementation of ITIL recommendations Define, Implement and challenge for Change and Incident workflow Change workflow (Creation, formalized, communicate, ...) Incident Workflow (Creation, formalized, communicate, ...) Support during the change

Mission: Modification of the processes to reach the objectives of the SLAs Result: Achievement of 90% target in 2 months. (+ 24% on the initial scope) Analysis of RUN IT operations improvement and implementation of ITIL recommendations Support during the change

Value Proposition: Enlist everyone to take action and contribute to improve the quality of life of your city Set up the startup and incubation at Eura-Technologies. (French incubator) Business model and business flow test

Mission: Service Center Manager for an mutualize Service Center (BI technologies) Result: Absorption of 2017 loss. Management of the Service Center: - Responsibility for P&L and budget preparation - Creation and monitoring of operations, production, invoicing Development of the service offer - Establishment of a standard contract, establishment of a service catalog - Training of the sales team in activities with a commitment to results (package) Creation of the team and implementation of the management of 10 engineers - Recruitment, evaluation, implementation of Visual management and ITIL processes (SLA) - Creation and formalization of processes and workflow Service center animation: - Monitoring, Organization and Coordination of activity, load plan - Preparation and animation of committees (Operational / Steering)

Mission: Senior Project manager for Société Générale IT Service center for International Cash Management. (ALM) Result: Return of customer satisfaction and fulfillment of commitments Management of the Service Center: (2M €) - Budget preparation - Creation and monitoring of operations, production, invoicing Account development - Expansion of the scope - Spread Redesign and coordination of the team up to 25 engineers (technical / functional) + 5500md - Recruitment, evaluation, redefinition of positions, Visual management and ITIL processes (SLA) - Work in waterfall / Agility Project management - Change and improvement of processes and workflows Service center animation: - Monitoring, Organization and Coordination of activity, load plan - Preparation and animation of committees (Operational / Steering)

• Reliability and automation of the Oracle tracking errors (gain of 2 hours / day) • Preventive treatment of errors Shell (gain 5h / week) Error handling N2-N3 (analysis / Climbing and resolution or maximum 1 hour) Technical Support lvl 2-3 Created and updated SFD / Documentation Oracle R12, Shell (400 documents) Integration. Oracle / Sun Solaris environment Environment Unix, Oracle FI, Hyperion, BO, XRT SAGE, Project: Project Development <10j / h