Pierre-Olivier NICAUD

As a service provider, guarantor of the quality of the assets and their proper functioning under our responsibility operated by our partners. • Management of obsolescence. • Identification of areas of progress • Problem management (RCA review) • Capacity management (forecast, provisionning, ) • Representative of the attachment service in the management of incidents and crises

As a service provider, operations on application server Exploitation • Installation / operation of production servers (UNIX / Linux / Windows) • Setting up / Exploitation of Netbackup backups • Implementation / Operation of application chains (control-m) • Administration / operation of MS SQL servers • Put in acceptance and production HR Access and Peoplesoft server • Technical referent for product lines

As a service provider, managing a team of 12 people spread over two sites in a UNIX / LINUX / VMWARE operating environment. Management of the activity: - Operational management of 12 people spread over 2 sites - Implementation of indicators - Animation of the steering and technical committees Functional task: - Standardization and optimization of the team procedures between the two sites

Within a software editor, the integration, customization and support of the front office solution. Integration: - Installation / setup - Customization of the solution: Functional setup, Reporting Support : - Support from Level 1 (other subsidiaries) and from customers of the solution - Knowledge Base: elaboration of a specification concerning the implementation of a solution-based Knowledge Base for internal use. - Product improvement: implementation of performance indicator, product safety IT Infrastructure - Internal IT infrastructure administration(Network VPN & Firewall, Server, Databases ...)

a project within the Operations & Support department that integrates, operates and supports CRM applications used in France and in subsidiaries around the world Operating : - Implementation of indicator and activity reporting Technical : - Integration / qualification, implementation and follow-up of deployment of evolutions and new versions of CRM applications in collaboration with project teams. - Administration / operation / Support of different CRM applications - Continuous improvement of the tools of application exploitation with a goal of industrialization - Support of project and operational teams.

Service for businesses ( small, medium , association or local authority )

France Télévisions Publicité (FTP) provides the marketing of advertising space and sponsorship of channels and websites of France Télévisions group. Operational applications, project management and development of operating activity in the pole Operations Operating applications • Support for the implementation applications on acceptance and production environnement (internal Enterprise Resource Planning (ERP), intranet site, extranet / internet and Cognos 10) • Classify user requests (incident or changes request) • Application change request for recurring incidents • Application operational monitoring • Operational Electronic Data Interchange with media buying centre • Right management on internal ERP and on Cognos 10 Project Management • HPUX 11i to Linux migration :Audit of internal script, impact study and proposal improvement on environmental separations (test, acceptance and production environnement) • Getting a workload automation solution : Inventory script scheduled in platform, study solutions available on the market and proposal for the evolution of existing scripts to enable their integration into a workload automation solution • Settings : Existing audit and proposal evolution to simplify Business development • Promote the activity “Operational” : Improve communication with other services, reporting of operations performed tasks (updating, incident resolution) • Proposal to prepare for the expansion of the activity

mission in Astrium and In Dassault Aviation

Project Technical Assistance to the implementation place and implementation support Level 2 cooperating virtual plateau. Implementation processes • Implement ITIL processes related to activity level 2 support Level 2 Support • Registration requests and incidents and organization and follow their treatment • Processing of applications for registration of users for each cooperating.

Project within a Department multi-site integration and the operation of applications (5000 users). Integration and operation of application • Support for the operational monitoring of applications (about 60) by following the ITIL (Release management, Change Management, Problem Management) approach • Accompaniment for acceptance and operational business applications :Validation of architecture of business applications, Advice providers (internal and external) to adapt their products to the IS rules, Providing a development environment, Put supplier delivery (internal or external) in acceptance environment, Put in Production environment • Installation, configuration and administration of application servers (Acceptance and operational) and associated licenses (Flexlm) and Web server (IIS, Apache Tomcat) • Realization of batch installation and Setup (client business applications, software packages and Citrix) client • Provision of the procedure for the management of access to the Access Management cell • Implementation and operational monitoring of operational processing chains (Control-M or DTS package) • Support level 3 on applications in accordance with the SLA (Service Level Agreement). • Internal documentation update : Operational procedure, Architecture documents, Mapping of applications server, app, provider, version Administration MS SQL200x • Installing, configuring, and administering SQL Server 200 x • SQL servers rationalization • Project Manager of Migration in SQL 2000 application databases. Additional tasks • Creating a document dealing with the implementation of quality indicators for the monitoring of the delivery of 3 consultants • Project management on business applications (integration, planning and communication of the project) • Design, Implementation and maintenance of the application architecture for the DRP (Disaster Recovery Procedure) project • Participation in the CMDB group project for the application part.

mission in Michelin and Réseau du Transport Électrique

Infoligne project: Strategic application being based on a data base Oracle which collects the various characteristics of the lines to high and very high voltage. Technical assistance on the INFOLINE application. • support users. • Correction anomalies on the bases. • Using script for specific actions on data.

NT4 and Unix HP-UX Administration. Project of migration of the networks based on Unix HP-UX 10.20 to 11.0. Operating applications • Administration, security, optimization and internal servers NT4 and TSE standards update • Technical consultant on W9x OS, Windows NT, HP-UX. • Management of HP-UX Unix network (contract maintenance, Administration, security) • Support level 2 and 3 in accordance with the SLA (Service Level Agreement) • Industrialization of applications (application packaging) Unix Migration • Preparation of unix upgrade (Migration test, preparation of servers and clients to satisfy them requirement migration, workstation update, write rollback procedure for server) • Planning migration with the different department • Server Migration