Pranav Patel

• Designed and maintained end-to-end Adobe Commerce architecture supporting large-scale telecom operations. • Monitored system health, integrations, and platform performance to ensure high availability and smooth customer experience. • Provided L2/L3 technical support, driving rapid resolution of critical production incidents. • Performed deep root cause analysis, implemented long-term fixes, and improved system reliability. • Administered and optimized production applications, including caching, performance tuning, and deployment support. • Bridged Development + Operations teams to streamline communication and reduce friction in delivery pipelines. • Collaborated with cross-functional teams to solve complex challenges in infrastructure, security, and application design. • Managed and prioritized trouble tickets, coordinating with internal Scrum teams and external vendors for resolution. • Understood, documented, and optimized the end-to-end system architecture, including integrations with DMS, CRM, ERP, SAP and payment systems. • Actively participated in all Scrum ceremonies, contributing to planning, architecture discussions, and sprint delivery.

• Translated business requirements into robust, scalable technical architecture for Magento-based solutions. • Served as subject matter expert for Adobe Commerce capabilities, limitations, and best practices. • Collaborated with infrastructure teams to improve performance, scalability, availability, and security. • Proposed and delivered solutions to complex technical challenges across checkout, integrations, and custom modules. • Handled end-to-end requirement analysis, estimation, and technical planning. • Designed and implemented integrations with ERPs, CRMs, and third-party SaaS tools. • Developed custom modules and extended core Magento functionality to suit enterprise requirements. • Led a team of developers, performing code reviews, mentoring, and ensuring high code quality.

• Implemented custom Magento 2 modules, themes, and extensions. • Enhanced existing e-commerce systems through performance tuning and optimized code. • Integrated payment, shipping, and other connectors. • Troubleshot and resolved complex technical issues across frontend and backend components.

• Delivered assigned tasks within agreed timelines with high code quality. • Collaborated closely with Project Managers for daily planning and updates. • Supported estimation for CRs (Change Requests) and project-level planning. • Worked with Solution Architects for requirement clarification and solution design. • Raised risks proactively to PM/Delivery Head to ensure on-time delivery. • Worked in collaboration with DevOps, QA, and Design teams for smooth project execution.

• Analysed technical requirements and built reliable, scalable Magento features. • Designed, developed, tested, and maintained e-commerce modules. • Provided ongoing support, bug fixes, and enhancements. • Collaborated with QA and design teams to ensure quality delivery.

• Assisted seniors in coding and testing. • Learned foundational skills in backend development and e-commerce systems. • Contributed to small-scale projects and internal tools.