Pritesh Chauhan

– Ad-hoc Installation & Migration work at various client sites e.g. rental desks, branch offices etc. – Provided Network Security assessments, wireless network consultancy and IT system optimization. – Out of hours emergency support at Data Centers or Telecom rooms in the event of hardware failures.

Orange Business Services provides IT and Telecommunications Services to various companies globally. I was part of the Field Services team providing remote/on-site support to multiple companies in Switzerland. This also involves regular on-call work, during evenings and weekends. I'd also be required to provide Local IT support to Orange Business Employees. Field Engineer: – Installation/Removal of Network Equipment (Routers, Switches, Firewalls, Servers etc). – Maintenance/Field Visits to repair faults and/or replace equipment. Project Engineer: – Providing technical expertise, planning, staging and installation for various customers. – LAN refresh across multiple locations for different customers. – Analog to VOIP migrations including replacing all handsets, Dect phones, gateways etc. – Passive and Active Wi-Fi Surveys – Video/Audio Conferencing: – Microsoft Teams Room (MTR) design, setup and maintenance. – Cisco VC Room setup and maintenance. Local IT Support: – Providing IT troubleshooting and support to my colleagues within Orange Business Services. – Software Migrations e.g. Win 10 to Win 11 – End of Life PC Hardware Replacement Logistics: – Optimized and Managed the shipments to and from the Field Engineer office. – Implemented recycling and scrapping as per country laws. – Responsible for packing and unpacking IT hardware to verify goods.

The Global Fund is one of six NGO's based in the new building HQ (Global Health Campus) in Geneva, – Installation of Network equipment and cabling for new building, whilst under construction, housing 6 NGO's as part of the project team delivering within tight timeframes. – Consulted and Organised third-party vendors to ensure the schedule is maintained. – On-site SPOC for Network and Video conference issues once the building was completed. – Maintenance and Configuration of network equipment, new and existing. – On-boarding of NGO's and new employees when they arrived. – Configured and deployed network infrastructure and Cisco videoconference systems in over 20 rooms.

Orange Business Services provides IT and Telecommunications Services to Japan Tobacco International for which I was the On-Site Voice/Network Manager at their Headquarters in Geneva. I joined the on-site team at a challenging time when the company was moving to bigger premises and replacing the aged PABX with a worldwide IP telephony and WAN/LAN. – Configuration, Support and Maintenance of both Fixed and Mobile Voice Systems comprising: Analog and IP Desktop Phones; DECT Phones; Wireless and Wired Headsets; Mobile Phones comprising smartphones (e.g. Win-Mo and iPhone) and Blackberry devices. – Analysis and Improvement of various Analog PABX telephone and voicemail systems/databases prior to Migration to VoIP. – Administration and customer support on Avaya IP Telephony Modular and Unified Messaging Systems. – Support and Maintenance of Cisco based LAN and third-party telecommunications e.g. ADSL. – Audio-Video Conferencing Installations, Customer Support and Maintenance of Conference room systems and accessories. – Planning and documenting support processes to streamline tasks and daily activities. – Resolved network issues for over 200 users by deploying and configuring network hardware and software, reducing downtime by 50% and improving overall network stability

Cyberview Technology develops, produces and implements innovative, integrated new technological solutions for the gaming, betting and leisure industries globally. Support - – In-house installation, support and maintenance of Servers, Desktops, Laptops, Printers, cabling and other peripherals and accessories. – 1st, 2nd and 3rd line support of UK based gaming market (comprising ~9000 terminals at ~4000 licensed bookmakers' sites), aiding their company personnel and third-party engineering companies. This also involved assessing, prioritising, updating and resolving faults via telephone, utilising 'HEAT' helpdesk software and arranging site visits over the UK to troubleshoot complex issues. Travelling, working nights and weekends on shift rota with other engineers was frequent. Projects - – Research and development for the integration of custom-made software and hardware within computer networks, including servers and specific communication protocols. For example, testing various wireless products to ensure security compliance. – Assistance in setting in production new products and systems with testing, maintenance and support: Thermal Printers, high resolution Scanners, PC based Fixed Odds Betting Terminals, Gaming Machines and Multimedia Kiosks. – Optimization of existing systems with new configurations. Remote installations through a network imaging system over LAN/WAN enabling deployment of software to pre-built machines and Terminals. Marketing/After Sales Support – – Undertaking training, presentations and demonstrations of our products to engineers, end users, operators and potential customers internationally. – Creation of company booths for specialised tradeshows and exhibitions worldwide.