Puseletso Kgame
Customer Service Consultant
Salary / Daily rate
Phalaborwa, South Africa
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer service and sales professional with 13+ years of expertise in retention strategies and client relationship management. Proven success in reactivating lapsed policies, reducing client churn, and driving sales across insurance, telecommunications, and technology sectors. Ready to help your business retain customers and boost revenue through exceptional service delivery.
Work experience
Retentions Agent
Trigger BPO-Hollard Insurance
Nov 2021 - Jan 2022
3 months
Johannesburg, South Africa
Inbound/Outbound calls. Reactivating lapsed policies Updating of client information Informing clients on their policies
Sales Representative/ Recruitment Consultant
Educor Academy
Apr 2021 - Jul 2021
4 months
Johannesburg, South Africa
Contacting candidates Offering education / employment opportunities Sending of contracts Application follow ups
Customer service/ Retentions Consultant
Tracker Connect (Pty) Ltd
Sep 2019 - Mar 2020
7 months
Johannesburg, South Africa
Taking all inbound calls. Retaining clients who want to cancel. Updating clients information. Assisting with their queries. System used was CRM and CDS
Corporate sales support consultant
Mixtelematics
Mar 2018 - May 2018
3 months
Midrand, South Africa
Scheduling with fitment centres Booking appointments with clients for fitment availability. Checking tracker units stock availability Answering of emails
MultiChoice
Dec 2011 - Dec 2017
6 years 1 month
Randburg, South Africa
Sales and retensions/claims consultant
Sep 2014 - Dec 2017
3 years 4 months
Randburg, South Africa
Selling insurance policies on decoders for new and existing clients Upgrading of policies Retaining all cancelled policies Assisting clients with their claims Liasing with complience department
Customer Service Representative
Dec 2011 - Oct 2014
2 years 11 months
Randburg, South Africa
Assisting clients telephonically with their queries. Technical queries Billing queries Box office queries Catch up queries
Data Capturer/Rica Agent
MTN
Mar 2011 - Oct 2011
8 months
Garlo manor
compiling customers information : contacting customers with verifying their details : Capturing their data : Ensuring relevant information is correct (rica) : Ensuring that daily report is sent to supervisor.
Channel Partner Sales adminitrator/Internal sales support
Nashua Mobile
Sep 2008 - Dec 2010
2 years 4 months
Midrand, South Africa
Handling of customer query. Weekly and monthly reports, daily enquiry with logistics. Ensuring that all pending online deals are resolved within 24 hours. Supply feednack to management in the form of weekly and monthly statistics regarding escalations. Report weekly on cic activity (availability and abandonment rates) for each sales consultant. Sending stock report to relationship managers on monthly specials on every second day. Ensuring that the daiky activity report is sent to the partnees before 9 am daily.
Education
FPI (Financial Planning Institute of South Africa)
Certificate
2016 - 2016
1 month
Cornerstone
Certificate
2007 - 2007
1 month
South west gauteng college
Certificate
2005 - 2006
1 year 1 month