Quynh VU

“One Mount is the go-to technological solution for cross-industry discrepancies, from financial services and distribution to retail, and real estate, to accelerate Vietnam’s digital transformation” - Ref. Vietnam Investment Review. Project 1: Digitalize and Real Estate Agent Network's Experience Adopt +10k of users and save onboarding time up to 50% which saved operational cost and increased customer satisfaction. - Participate to the overall go-to-market strategy and collaborate with cross-functional stakeholders to gather requirement to serve the target audiences (high and very high-income segment) - Plan and conduct various user researches and detect efficient touch points in collaboration Customer Success team using user’s behaviour database, collect and analysis feedbacks - Working with the development team to implement solutions and being accountable for business heads and technical for result and tracking indicators. Project 2: Integrate Easy Mortgage Consultant and Digital Contract tool for Buyer/Investor to offer the ultimate service for final clients while buying properties. - Conduct process mapping, identify paint point and design customer digital experience throughout their journey - Working with a cross-functional team (Sales, Ops, Customer Success, Marketing, Legal, Financial Service) to define overall process and different compliances in order to create new disruptive service in the market - Initiate a personal dashboard for monitoring the performance which then being used in different departments - Apply statistical techniques to identify opportunities of enhancement with data-driven recommendations.