Racha Touzi

– Leading, guiding, developing and supporting the Customer Service – Managing Customer projects – Managing team performance to ensure goals and desired results for customer projects are met – Managing Support Customer services – Framing of needs around ITSM and software project management topics (waterfall and agile) – Design, modeling and implementation of Atlassian tools – Training of development and business teams – Advice and best practices around Atlassian tools and MarketPlace add-ons – Manage and follow projects – server/cloud and server/Dc migrations – Instances merge

– Train customers on Atlassian tools : – JIRA Administration /users – JIRA Service Desk – Confluence Administration /users – JIRA Software

– Conducting the project phases : – Project conception and initiation – Project definition and planning – Project launch or execution – Project performance and control – Project close

– Implementation, settings and handling of Atlassian platform – Writing technical and functional documents – Customer Support – Cloud / Data center migration

– Plug-ins development for Confluence – Spectrum Formatting Advanced – Spectrum Content Status

– Customer support management for Spectrum Groupe plug-ins : – Filtering support requests – Providing solutions to work around critical issues – Processing requests for technical information – Demonstration of plug-ins to customers. – Management of custom feature requests – Management, monitoring and maintenance of Spectrum groupe plug-ins : – Scoping requests – Releases Management – Maintenance of plug-ins

– Customer Support – eXo Platform Installation Support – Customer training

– Development of new specific features – Extending the functionality of eXo platform – Optimizing the configuration and deployment of eXo Platform solutions – Correction of anomalies