Rachel Sermeth

• Operating a successful short-term rental business, managing all aspects of guest services, property maintenance, and online reputation. • Achieved Superhost status 3x, maintaining a 4.74★ rating across 200+ stays. • Cultivated repeat bookings and strong guest reviews through personalized service and clear communication.

• Delivered front-desk services for a diverse, international client base, managing check-in/check-out, reservations, and payments with accuracy. • Communicated effectively with guests from different cultural and linguistic backgrounds, providing information on facilities, activities, and local attractions. • Resolved inquiries and concerns with professionalism and empathy, enhancing guest satisfaction and loyalty. • Coordinated with internal teams to maintain seamless daily operations.

• Provided administrative and document management support during high-level arbitration proceedings, handling sensitive correspondence and records with discretion and confidentiality. • Assisted in the review of contracts, specifications, and technical documentation, ensuring accuracy and compliance with organizational and regulatory requirements.

• Developed marketing messages and campaign collateral aligned with brand identity to enhance visibility and audience engagement. • Designed templates and visual materials consistent with brand guidelines, ensuring professional and cohesive communications. • Edited, proofread, and refined content to maintain clarity, accuracy, and effectiveness across multiple channels.

• Held full accountability for managing the Thailand rental website, overseeing relationships with property owners, managers, and international holiday renters. • Drove business development activities, securing new clients and expanding the property portfolio.

• Produced market analysis reports and tracked global rig movements to identify opportunities for offshore tender rigs, supporting senior executive decision-making. • Built and maintained client and agent relationships, promoted rig services, and organized client engagement events to strengthen partnerships. • Managed the full bid process from preparation to submission, ensuring compliance with company policies.

• First employee hired in the Singapore office, overseeing the full setup, renovation, and construction of the company’s first international office. • Provided executive and administrative support to the COO while assisting across departments in a fast-growing startup environment. • Organized large-scale Asia Pacific corporate events, including Naming Ceremonies in Singapore and South Korea with 200+ attendees, coordinating clients, board members, and media. • Managed the end-to-end bid process, preparing proposals, consolidating input across departments, and submitting final documentation under tight deadlines. • Maintained contract records, prepared summaries, tracked status updates, and handled post-contract correspondence to ensure compliance and follow-up. • Supported global business development by liaising with international agents, responding to opportunities, and coordinating marketing initiatives. • Contributed to corporate communications by assisting with website redevelopment and preparing reports, charts, and meeting minutes. • Oversaw the expansion of the Singapore office, including securing and managing the renovation of a second office space. • Coordinated executive travel arrangements and served as the primary contact for the Singapore Marketing Department.