Rachid Bouchenak

● Led a team of 10 engineers in India as Network Operations Lead, driving operational efficiency, reliability, and operational excellence. ● Project management on a global scale with English communication, collaborating with a multicultural environment that includes international team members. ● Integrated the VIA Egencia network into the Expedia network, covering 17 Nordic offices and supporting 200+ users. ● Designed and implemented LAN, WAN, wireless, and routing infrastructures for Expedia offices across Europe, ensuring secure and reliable connectivity. ● Managed and processed network requests for routers, switches, firewalls, and load balancers from 3rd party vendors, ensuring seamless coordination across various teams. ● Maintained network connectivity in the AWS cloud, including data transfer operations and operational support, utilizing telemetry to ensure optimal performance. ● Implementation of centralized inspection using AWS Network Firewall, AWS Transit Gateway, and AWS Cloud WAN. ● AWS cost optimization: Reduced expenses by 20% by right-sizing EC2 instance types to align with actual usage, enhancing operational efficiency and accountability. ● Designed and implemented a new solution to directly connect Expedia employees to IPSOS and PSA client networks, reducing costs and minimizing disconnection issues, saving €24,000 annually. ● Led the team in the design, implementation, and management of Site-to-Site VPNs, ensuring secure and reliable connectivity across multiple platforms. ● Responsible for the creation and migration of VPNs on ASA, Checkpoint, and Palo Alto platforms, while continuously expanding academic background and staying up to date with emerging telecommunication technologies. ● Implemented DMVPN as a secondary link, ensuring 99% network availability and providing a reliable backup solution to meet enterprise standards. ● Automated VPN alerts using Python script and deployed a Grafana monitoring dashboard for the NOC and the network team, improving performance and streamlining incident response. ● Provided 24/7 production support, participating in rotating on-call duties to resolve critical incidents swiftly by performing a thorough root cause analysis of issues.

● Integration of the Egencia network into the Expedia network for 12 European countries and supporting 3,000+ users. ● Decommissioned of two data centers in France. ● Implementation of redundant network architecture with multiple MPLS providers. ● Support and planning of infrastructure deployment operations to meet business requirements. ● Administration of 150+ switches, routers, and firewalls in data centers and remote sites, ensuring security clearance for operational tasks, aligned with service management standards. ● PCI/DSS compliance of configurations within a security domain, ensuring secure and consistent management of network resources. ● Managed incidents and change requests for LAN, WAN, and VPN networks, ensuring organizational alignment with security and operational standards.