Raed Bouabane

• Define the IT digital strategy for customers and internal staff • Interface with all levels of the organization from senior management to process participants • Work with business partners to identify innovative solutions through strategic workshops animation • Lead teams of up to 20 persons, responsible about (Systems, storage, database & middleware and End users support services). • Effectively planning and executing all IT related projects. • Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. • Research new technologies and check future needs to keep the technical infrastructure are kept up to date. • Coordinate with various departments and perform integration of critical systems into infrastructure • Managed root cause analysis to eliminate downtime, increase system availability and improve SLA consistency. • Operation and support team management • Application Rollout Planning • Support escalation management

Presently responsible for overall billing operations: Responsible for the Billing/Mediation and Rating Module. Responsible for roaming implementation and data clearing. Responsible for Pre & Post -Bill Run activities. Managing a team to provide operational and application support to all departments. Ensuring the accuracy of postpaid billing. Monitoring of Monthly Bill Runs. Managing system availability, performance and establish proactive actions. Managing and organizing Revenue control steps and financial checks. Preparation of different reports (daily error reports & daily active /de-active postpaid subscriber). Handling Customer Care related problems regarding Monthly Billing. Implementation of controls and reconciliation process to monitor the activities. Responsible for the automation for effective and efficient execution of processes. Responsible for implementation of change requests from other departments. Identifying and resolving the cases where monthly rental or billing was not performed. Effective development and implementation of Alerts/Alarm system to identify issues. Participate in efforts to create and enhance standards/best practices and drive adoption across team members. Producing monthly/weekly reports.

During my job duties I had to perform the following tasks: • Systems administration, database and system design, development and implementation to insure compatibility with existing architecture and systems • Install/Update and configure application software • Plan and coordinate application installs and updates patches • Partner with other support teams/organizations to install and configure applications • Understand business area issues & implicate for the impacted areas by assigned projects • Support and maintain enterprise applications, system performance, upgrades & updates, security, customizations, reporting, interfaces, and reporting • Coordinate projected plans for application development initiatives • Performance monitoring, capacity planning, system/database tuning • Perform testing of software from a performance perspective • Maintain development, test and production environments • Establish and maintain data security and system general controls • Monitor, analyze, and tune application/system parameters & configuration.