Rael Nyanchama
Soft Loan Debt Collector
Salary / Daily rate
Nairobi, Kenya
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Versatile professional with 5+ years in customer service, debt collection, and hospitality management. Expert in client communication, ERP systems, and team leadership with proven success in loan recovery and hotel operations. Ready to deliver exceptional customer support and administrative solutions for your business.
Work experience
Soft Loan Debt Collector
MOGO Kenya
May 2022 - Jul 2024
2 years 3 months
Kenya · On-site
- Conduct outbound and inbound calls effectively communicating with clients - Update and maintain client’s status record on ERP system. -Negotiate loan payment terms and educate clients on advantages and disadvantages of not following their loan terms and conditions. - Provide solutions on loan payment plans.
Soft Loan Debt collector
Appex Collection Africa
Jan 2019 - Aug 2020
1 year 8 months
Ngara · On-site
- Conduct outbound and inbound calls effectively communicating with clients - Update and maintain client’s status record on ERP system. - Negotiate loan payment terms and educate clients on advantages and disadvantages of not following their loan terms and conditions. - Provide solutions on loan payment plans.
Superior Hotels Kenya
Sep 2014 - Oct 2018
4 years 2 months
Kenya · On-site
House keeping supervisor
Nov 2015 - Oct 2018
3 years
Kenya · On-site
• Oversaw daily operations, including rooming list and master cards. • Conduct daily brief meetings and allocated workstations. • Maintain attendance records and rosters. • Explain and enforce safety regulations, hygiene and integrity. • Coordinate activities with other department units. • Adhere to procedures and ensure all rooms are inspected according to departmental standards.
Room Attendant
Sep 2014 - Dec 2015
1 year 4 months
Kenya · On-site
• Perform all necessary cleaning activities such as dusting, sweeping, trash removal, bed making, toilet cleaning, vacuuming and polishing. • Report on any damages, lost and found items, short coming and disturbances to the supervisor. • Check and maintain amenities.
Education
Generation Kenya
Certificate
2018 - 2019
4 months
Zetech University
Diploma in Hospitality Management
2014 - 2016
2 years 4 months