Rafik Ben Chamekh
Engagement Manager | Billing & Revenue Transformation | Al Enablement | Telecom BSS & Quote-to-Cash
Salary / Daily rate
Clamart, France
Freelance, open to permanent contract
Can come onsite
Skills
About me
Intro
20+ years of practice in multi-cultural environment and cross-industry sectors --Telecom, Energy, Mobility and Retail-- with proven track record in managing large-scale transformation programmes, software integration initiatives and complex delivery engagements . Deep expertise in digital transformation, spanning end-to-end business processes from Order2Cash cycles through billing and revenue recognition. Hands-on experience in feasibility assessments, solution shaping, cost estimation. Different project context: on premise, Saas/cloud and Global/local solutions.known for leading cross-functional international teams, driving stakeholder engagement and business transformation initiatives leveraging digital and Al-driven solutions.
Work experience
Engagement Manager
Inetum
Dec 2022 - Present
3 years 11 months
Paris, France
– Project Delivery and Leadership (Fixed-Price and T&M) – Customer Value Management – Financial performance tracking (P&L) – Pre-sales and bid activities for multi-million euro service deals – R&D coordination and software partner management – Staffing, subcontracting, reporting, and coaching – Telecom, BSS Expertise – Quote-to-Cash Hands on experience with a strong focus on billing /CPQ and revenue management for recurring and usage-based services
Senior Product & Project Manager
Orange
Jul 2020 - Nov 2022
2 years 5 months
Paris, France
– Responsible for building and implementing a set of products which address digital identity, authentication, fraud detection, api ecosystem management (Auth2.0/OIDC, IAM) and connecting the business with Customer Experience : digital ecosystem Enablement : CRM, touch points(portal, selfcare, e-shops), middelware layers, ERP,etc... – Providing Professional services to Orange affiliates – Managing cross border teams across France and Tunisia (Devops, Architects,PO...) in agile delivery approach within the SAFe rituels (Train identité groupe orange, Program Increment, ArtSync, Products backlog grooming...) – Products roadmap strategy
Sofrecom
Nov 2014 - Nov 2020
6 years 1 month
Paris, France
Technical Domain Manager
Sep 2018 - Nov 2020
2 years 3 months
Paris, France
– Leading digital identity Program and support all aspects within this field : focused on Project Delivery, ressources managing, budget overseeing and optimizing costs while maintaining project quality, crafting technical strategy aligned with business needs
Project Manager
Nov 2014 - Sep 2018
3 years 11 months
Paris, France
– planning, implementing and delivering projects within a timeline and a defined budget. My duties includes managing resources and coordinating the efforts of team members (Integration&Delivery & Marketing) and third-party contractor in order to deliver projects according to a TTM plan. Tasks include also defining the project's goals and milestones, setting the Scope of Work, monitoring the progress and overseeing quality control throughout. My responsibilities include also Manage Negotiation with Customer concerning Technical Solutions, Milestones, Project Implementation, commissioning & acceptance.
Value-Added Services Engineer
Ooredoo
May 2010 - Oct 2014
4 years 6 months
– System administrator – Provide first and second level of support for products installed and all related services: – Performing regular health-checks and follow up actions and Takes part in 24x7 for technical support. – analyze and properly escalate the CSR in accordance with the Rule support process – CSR handling to be done in accordance with the agreed SLA's - Response time and Resolution time being the primary KPIs. – Troubleshooting problems, answering customer queries, handling configuration requests – Investigating and analyzing raised alarms, taking and analyzing pcap traces snoop on SMSC, SDP, USSD – Responsible for handling vas product queries and updates – Developing expertise in Domain/Product and technology. – Vas support Engineer – Integration of VAS platform to the HPLMN including hardware & software acceptance &functional tests before launch – Sharing Cutover strategy planning during swap of platform – Integration of VAS platforms with the Centralized backup for data saving – Implementing of USSD services (GFA, AMIGOS, BUNDLE SMS, BUNDLE DATA, Money transfer, loyalty program,...) – Integration of SDP to the HPLMN and 3G Offers & Promotions implementation on SDP side for commercial launch – Provisioning of content providers and their Integration into the HPLMN. – Administrating USSD DB and Ensure the redundancy of USSD services database with Oracle RAC solution (Real Time Application Clusters) and DATA GUARD solution – Implementing of routing rule on tekelc mobile messaging [rebrands as Newnet Mobile Messaging] platform to route sms traffic from roaming and international and to prevent prohibited usage of SMS and spoofing . – Managing of SMS BULK and marketing compaing
Education
ENSI
Diplome d'ingénieur, Computer Science
2001 - 2004
3 years 1 month
Licenses & certifications
Generative AI Overview for Project Managers
Issued: –
IT Information Library Foundations Certification (ITIL)
Issued: –
Project Management Professional (PMP)®
Issued: –
SAFe Agilist Certification
Issued: –