RAFIK EL HOUARI

– Leading the organization and integration of internal operating systems xHub, with a user experience-focused approach (XOS) – Implementation of agile practices DAP (Delivery Agile Practices) via Confluence and Jira, mastery of Lean, Agile, Scrum, and Kanban methodologies – Staffing management and team development – Design of the CCG (Customer Centric Growth) system to optimize the customer journey, from B2B lead generation to pre-sales – Development and monitoring of customer lead management and pre-sales systems via Jira, Confluence, and G-Drive – Development of CSP (Customer Success Practices) in Confluence and G-Drive, and monitoring of the customer portfolio – Creation and management of SC (Support Circle) support systems including HR processes, recruitment, onboarding, and offboarding – Development of xTrainee and xLearner training programs, as well as the continuous performance management system CPM – Implementation of administrative systems for managing leave, document requests, expense reports, and hardware maintenance – Supervision of financial systems, including financial planning, customer and supplier monitoring, and cash management via Jira, Confluence, and G-Drive

– Design and implementation of the Quality Management System for obtaining EN 9100 certification, successfully achieved in July 2018. – Development and execution of test plans for GPAO SAP system functionalities, ensuring their effectiveness and compliance. – Continuous technological and regulatory monitoring to ensure alignment with aerospace sector developments. – Responsibility for internal and external audits (clients and third parties) in compliance with EN 9100 standard, ensuring process quality and compliance. – Management of customer complaints and development of continuous improvement plans to optimize customer satisfaction. – Qualification of special processes according to SNECMA PR 4000 and PR 5000 standards, enhancing manufacturing process reliability. – Leading FAI & AFAI first article review projects in accordance with EN9102, Boeing, and Airbus standards, ensuring quality from the start of production. – Supervision of product and process quality, ensuring excellence and compliance of finished products. – Representation of client interests and requirements within the company. promoting effective communication and close collaboration. – Management of quality-dedicated human resources, promoting skill development and performance improvement. – Animation and communication around quality indicators, enabling precise monitoring and responsiveness in improvement actions.

– Leading the start-up and ISO certification of the GECAM Berrechid production site, successfully completed in September 2014. – Implementation and certification of the QSE management system according to ISO TS 16949: 2009, ISO 14001, OHSAS 18001 standards for the Berrechid site. – Management of automotive project launches for clients PSA, RSA, FORD, NISSAN, and JLR. – Design and execution of test plans for manufacturing order tracking flows and product labeling. – Validation of production tracking system integration with industrial equipment and databases. – Modeling and configuration of industrial systems to optimize production. – Analysis and modeling of industrial processes for statistical process control (SPC) and machine alert management. – Collaboration with technical teams to adjust machine parameters based on quality thresholds. – Real-time monitoring and testing of machines to ensure performance and reliability. – Implementation of tests to ensure real-time machine data feedback for supervision. – Analysis of collected data to improve production system quality and reliability. – Technological, regulatory, and legal monitoring to stay at the forefront of developments in the field. – Responsible for internal and external audits (quality and HSE), as well as client and third-party audits (ISO TS 16949). – Management of internal, supplier, and client complaints using 8D and QRQC methods. – Recruitment, training, and skill development within teams. – Leading continuous improvement to optimize performance. – Supervision of automotive projects for various PSA, RSA, Ford, Nissan, and JLR models and platforms. – Direction of the metrology and technical testing laboratory to ensure product compliance. – Responsible for internal and external communication for better coordination and visibility. – Management of the ELV/SOC, IMDS, and Reach system to meet regulatory requirements. – Supervision of product and process modifications to ensure efficiency and quality.