Raghavendra Prabhu

• Supported mission-critical SWIFT messaging applications (SAG, SAA, MGW) across inbound and outbound message flows, adhering to MX, MT, and ISO20022 standards • Ensured high availability and operational stability of financial messaging platforms through active incident management and service request handling • Conducted daily health checks and system monitoring using Geneos and Splunk, addressing alerts and preventing downtime • Automated health-check tasks with Python and Shell scripting, improving efficiency and reducing manual interventions • Collaborated with cross-functional teams (development, infrastructure, compliance) for rapid problem resolution and permanent fixes • Coordinated PKI certificate renewals, maintaining secure messaging channels • Followed ITIL best practices for change, incident, and problem management • Maintained detailed runbooks and knowledge base articles to support 24×7 support coverage

• Work on the different JIRA tickets raised by the customers to automate the daily jobs. • Working on the incidents, Work order and change requests as per the business need • Work with DBA to analyze the database performance issues • Tuning the queries based on the suggestions provided by DBA • Work closely with the business team and the developers to resolve the issues on the portal • Identify the areas to automate the manual efforts • Working on the incidents related to the BI team • Performance tuning of existing procedures • Involved in creation of primary database objects. • Involved in development of stored procedures, functions and packages extensively using PL/SQL. • Used Collections like PL/SQL tables, arrays, nested tables extensively. • Writing Complex queries and packages to incorporate system functionality. • Used Explain Plan for query optimization and Index creation for tuning / to improve the performance • Involved in Unit testing of the objects.