Rahma Hasna Bedla

• Part of the ERP project to manage IT Consultants, where I collect and analyze user needs to define business and functional requirements. • Create and prioritize the Product Backlog in collaboration with stakeholders. • Support Agile ceremonies and contribute to development sprints.

• Participate in the “Refoundation” project for restructuring the IT system of the Luxembourg Chamber of Deputies. • Analyze client needs and translate them into functional requirements. • Collaborate with stakeholders to optimize IT solutions and workflows. • Facilitate workshops to gather information and define project objectives. • Train users, provide first-line support, enhance the usability of digital solutions through my HIM and UI/UX expertise, and contribute to developing innovative applications using modern Microsoft technologies. • Contribute to the functional testing track in and an Agile environment, validation, and implementation of solutions. • Prepare technical and functional documentation.

I held a position as an Business Analyst and IT Engineer where I was involved in a number of technical and organizational missions : - Gathering business requirements from top management. - Write functional and technical documentation - Analysis diagrams UML and business processing BPM - Design, development and deployment of the application. - Improvement of the corporate action plan management process. - Training of application users. - Draw up analysis reports on digital activities for top management, in order to make decisions on marketing, sales and customer relations strategy.

Teach students and professionals : Word, Power Point , Excel , OneDrive, Outlook, Access...and other Microsoft tools. Lead interactive sessions with hands-on exercises. Reporting and Help participants get ready for Microsoft Office Specialist exams.

- Implementation of an E-learning platform that will solve the existing problems of the educational system in Algeria, based on new technologies such as 3D interaction in Virtual Reality / Augmented Reality - Coordinate and harmonize project reporting and ensure smooth communication between all stakeholders. - Propose an Urbanization of Algeria's Education IS.

Development of a dental office management application that automates all the functions of a dentist in his office, I have managed as well the marketing of the application and after-sales services.

- Analysis of existing systems: - Documentation of existing workflows; - Technical and functional design of data integration; - SIAD development; - Integration and Testing. - Commercialization of the application , maintenance and after-sales services.