Raj Sharma

• Utilized AI connector to expand network by connecting with like-minded individuals in the industry. • Actively engaged in networking events to promote the company's mission of believing in endless possibilities. • Developed strong communication and relationship-building skills through continuous networking efforts.

Experienced in managing end-to-end implementation of global returns solutions, including API integration and seamless logistics support. Skilled in optimizing operational processes, delivering exceptional customer support, and providing tailored training to global teams. Adept at collaborating with cross-functional stakeholders to drive innovation, ensure service continuity, and enhance client satisfaction in dynamic, fast-paced environments.

In my role as a Senior Information Technology Business Analyst at Clipper Logistics plc in Sheffield, England, I successfully managed and maintained the product backlog, prioritized user stories for sprints, and utilized Agile methodologies to complete projects efficiently. I also acted as a liaison between business and IT systems, acquiring and documenting in-depth knowledge of existing business processes.

Growth starts by implementing the right solution

Responsible for analysing and design review - ERP solutions within multiple business units. - ERP integration with Salesforce - ERP integration with TecAlliance (EDIFACT) - Design Review of current projects - Information System Activation testing plans - Support business users with UAT - Process implementation - Liaison between business and IT system - Co ordinate with on - off shore development teams - Providing training and support where necessary - EDI and WMS solution - Lead designer for NSK South Africa

EVOLVE allows fish keepers to truly understand the condition of their aquariums by monitoring the harmful parameters which aren’t detectable to the human eye. AquarisPlus device dramatically improves the frequency, accuracy, sensitivity and robustness of water sensing - to ensure that aquatic life does not just survive, but thrives. - Led team of BA and product owner for prototype development - Participated in product design & Market research - Led team of developers for application development

Responsible for analysing and documenting Cash / Card on delivery process enabling company generate additional revenue. Full life cycle analysis, Documentation, Business Requirements, Functional Specifications and Implementation Plans. Role & Responsibilities: Responsible for analysing and documenting Cash / Card on delivery process enabling company generate additional revenue. Successfully managing stakeholders at all levels Full life cycle / Business Process analysis Documentation Business Requirement Functional Specifications Implementations Plans Creating user guides and training materials and providing training where necessary

Real estate platform founded on Professionalism, Reliability and Transparency bringing buyers and sellers together (Collective Buying Power). Participated with REDCOH (Real Estate Development Council of Haryana - Delhi NCR) to create a framework to have licensed real estate brokers operating for registered developers. Provided input for Real Estate Regulation and Development act to enforce regulations in real estate dealings and speedy dispute resolution. Featured in leading Real Estate Magazines and panels.

Credit Registration Office aim was to create first of its kind central data sharing platform where Banks and Telecom industry could get insight on their potential customers. Sharing information on customers: Credibility, Eligibility & Reliability - allowing financial institutions and telecom providers to make informed decisions. Copyright registered software with Department of Trademark and Copyright registration office Delhi (India). Had agreement in principal with 11 leading banks and 6 telecom providers. The solution was appraised by IBA (Indian Banks Association) & COAI (Cellular Operator Association of India).

Business analyst on a project to replace the existing CRM application for Clearview International customers with a new web-based system, using Agile development techniques. Responsible for working with business users and system designers to specify functional requirements, including UML modelling of the existing business structure.