Rajia E.

Freelance Project Manager & Business Analyst 📍 Geneva | Lausanne | France | Remote 🗓️ 2023 – Present Clients: Airbus, Airliquid, pharma companies, IT services firms, Capgemini, GSF, Dentsu Aegis Network, Servier, Sopra, etc. Senior Business Analyst with over 15 years of experience in ERP/CRM (Dynamics 365 F&O, Dynamics CRM, ITSM, Data Management). Expertise in business process modelling (BPMN 2.0, UML) and functional analysis. Proven ability to translate business needs into clear and actionable specifications, and to support teams in Agile/Scrum environments. Business Analyst / CRM & ERP Project Manager – Freelance Missions (Switzerland & France) 2023 – 2025 • Gathered business requirements and wrote functional specifications • Modelled business processes using BPMN 2.0 and UML • Documented processes impacting Dynamics 365 CRM, portals and comparison tools • Conducted workshops with business stakeholders, wrote use cases and user stories • Coordinated with development and QA teams in Agile methodology • Contributed to continuous improvement and change management ERP Consultant – Microsoft Dynamics (F&O, Finance & Supply Chain) 2017 – 2022 • Participated in ERP migration and deployment projects • Wrote test plans and provided training to key users • Conducted gap analysis and functional configuration Service Delivery Manager – IT & User Support 2015 – 2017 • Managed a team of 30 technicians, coordinated support and client delivery • Implemented and monitored performance indicators (SLA, KPI) • Achieved a customer satisfaction rate of 98% • Managed ITSM projects and internal process optimization

📍 NPILLC, Memphis | Oct 2010 – Jan 2014 Led sales strategies and managed a team of sales professionals to drive revenue growth and expand NPILLC’s market presence. Focused on building long-term customer relationships, identifying sales opportunities, and achieving organizational targets. Developed and implemented sales plans that aligned with company objectives and market trends, leading to a 20% increase in annual sales revenue. Managed key client accounts, maintaining strong relationships and providing tailored solutions to meet customer needs. Identified new business opportunities by analyzing market trends, customer behavior, and competitor activity. Collaborated with marketing and product teams to create targeted campaigns and promotions, optimizing lead generation and conversion rates. Trained and mentored a sales team, ensuring that team members met or exceeded their sales goals and developed professionally. Conducted regular sales meetings to review performance, set goals, and provide support and guidance to the team. Analyzed sales data and market insights to adjust strategies and optimize performance. 🔹 Key Achievements: – Grew sales revenue by 20% year-over-year through effective account management and team leadership. – Expanded the customer base by 15%, securing long-term contracts with key clients. 🔹 Tools & Technologies: CRM Systems (Salesforce, HubSpot), Microsoft Office Suite, Sales Analytics Tools

📍 Walmart, California | Feb 2007 - August 2008 Assisted in various sales activities and contributed to the overall customer experience at Walmart’s hypermarket. Gained hands-on experience in retail operations, customer service, and sales strategy, while developing valuable skills in a fast-paced, high-volume environment. Supported the sales team in managing product displays and ensuring products were stocked and available to meet customer demand. Assisted in conducting market research to understand customer preferences and identify sales trends. Helped implement promotional strategies to boost sales and customer engagement, increasing foot traffic and sales during key shopping periods. Collaborated with store managers and staff to optimize store layouts, product placements, and promotional signage. Provided excellent customer service by addressing inquiries, offering product recommendations, and ensuring customer satisfaction. Assisted in tracking inventory levels, performing stock audits, and ensuring products were properly labeled and priced. Gained insights into the daily operations of a large retail chain and contributed to team goals. 🔹 Key Achievements: – Successfully supported promotional campaigns that increased sales by 15% during the internship period. – Enhanced customer service by assisting with personalized recommendations and product queries. 🔹 Skills Developed: Retail Sales Operations Customer Service Inventory Management Market Research Product Merchandising Sales Strategies Team Collaboration

📍 Beko France | Paris | Jan 2000 - Dec 2003 Supported the seamless operation of sales and supply chain processes, ensuring the efficient delivery of products and customer satisfaction at Beko France, a global leader in consumer electronics and home appliances. Worked internationally with high-profile customers, including Carrefour, managing the end-to-end process from import and customs to delivery. Managed the end-to-end sales administration process, from order processing to delivery, ensuring accurate and timely fulfillment of customer orders. Coordinated with internal teams, including sales, logistics, and warehouse, to monitor inventory levels and ensure stock availability. Worked with international clients, including Carrefour, overseeing the entire process of import, customs clearance, and delivery, ensuring smooth cross-border operations. Supported the supply chain team in optimizing product flow, reducing lead times, and improving order accuracy. Managed customer inquiries, resolving issues related to product availability, delivery schedules, and order discrepancies. Analyzed sales data and inventory levels to forecast demand and ensure supply chain efficiency, contributing to the reduction of stock-outs and excess inventory. Assisted in the implementation of sales strategies and promotional campaigns, tracking performance and providing actionable insights to improve business outcomes. Coordinated with suppliers, distributors, and retailers to ensure timely product deliveries and maintain strong business relationships. 🔹 Key Achievements: – Improved order fulfillment speed by 20% through optimized coordination between sales and supply chain teams. – Contributed to a 15% reduction in stock-outs by improving demand forecasting and inventory management processes. – Successfully managed the import and customs processes for international clients, including Carrefour, ensuring seamless product delivery.