Rami LANDOLSI

Amaris is an independent and international Consulting Group specialized in Management and Technologies. Amaris operates in over 40 countries delivering services in Business & Management Consulting, IT/Information Systems, Telecommunications & Networking, Engineering, Pharmaceutical & Biotechnology. Since 2007, the company has grown exponentially and is committed to building lasting relationships with its clients, delivering innovative solutions from project inception to execution. My role: - Design and development of an ERP module from scratch for the management of the different processes / phase of events realization, Travel and Concierge Services VIP Amaris. - Planning different meetings for every sprint (Sprint Planning, Sprint Grooming, Retrospective, daily meeting ... ) - Identify needs. - Developing solution - Interviews planning with managers - Weekly reporting with my team Technology: ASP.Net, SQLSERVER, Javascript, Ajax, JQuery Outil Scrum & Versioning : Git, TFS

Techno Web Solutions offers a wide range of services in the field of design , web development , mobile development, programming , web applications , marketing of your website .

✓ Provided exceptional customer service and built empathy to make every interaction meaningful through phone ✓ Ensured optimum performance and first call resolution through active listening and persuasive conversational skills ✓ Reproduce, diagnose and resolve technical problems encountered by users ✓Provide business systems, network and Internet support to users in response to identified difficulties ✓Collect, organize and maintain a problems and solutions log for use by other technical support analysts ✓ Contribute to the success of the company through persuasive sales,loyalty and customers satisfaction ➡ Results: Achieved everyday goals which has improved my customers satisfaction from 75% to 90% within 8 months by Adopt flexible management techniques,Offer a personalized customer service and meet their unexpressed expectations and surprise them