Ramy ABOU EL NAY

Agile Coach | Scrum Master

Salary / Daily rate

Paris, France

Freelance

Can come onsite

Skills

Agile CoachingScrumConfluenceProduct OwnershipJira

Languages

French (Native)English (Fluent)Arabic

About me

Intro

Véritablement passionné par l’univers digital, j’ai passé 10 ans à me spécialiser dans tous les métiers techniques et fonctionnels de ce macrocosme : du support applicatif, au Product Ownership en passant par les rôles de Service Delivery Manager et de Scrum Master. Mes nombreuses casquettes m’ont permis de m’imposer en tant que pilier dans les nombreux projets que j’ai entrepris au cours de ma carrière. D’un naturel dynamique et toujours à l’écoute, je fais preuve d’adaptabilité à toute échelle

Links

Work experience

Scrum Master

EDFFreelance

Feb 2025 - Present

1 year 9 months

Seine-Saint-Denis, Île-de-France, France

CONTEXTE: Refonte de l’application PREVCONSO, qui a pour objectif d’afficher les prévisions de consommation électrique, vers la nouvelle application 4CAST. J’agis en tant que Scrum Master au sein des équipes Conso et ENR/Hydro au sein de la DOATT L’équipe Conso est composée de 12 personnes (7 développeurs fullstack, 1 QA, 3 PO et moi-même) L’équipe ENR/Hydro est composée de 7 personnes (4 développeurs Fullstack,2 PO ainsi que moi-même) ACTIVITES Scrum Master: - Organisation de l'activité de l'équipe Scrum Digitale et des cérémonies agiles - Mise en place des Reviews (démo inclus) entre les équipes et le métier - Remise a niveau des rétrospectives - Aide à l’optimisation des rituels Agile au sein de l’équipe - Suivi des indicateurs projet, KPI proposé au management (Vélocité, Répartitions par type de ticket, nombre de bug de recette, Burndown ) - Pilotage et suivi du projet via JIRA, Confluence, Teams, Miro - Suivi des performances de l'équipe avec JIRA

Scrum Master

Louis VuittonFreelance

Sep 2023 - Jan 2025

1 year 5 months

Paris, France

CONTEXTE: Rafraichissement et amélioration de la partie connecté (MyLV) et des pages Delivery du site Louisvuitton.com. J’agis en tant que Scrum Master au sein des équipes Omni Services et Delivery au sein du programme Digital L’équipe Omni est composée de 16 personnes (5 développeurs Front, 4 développeurs back, 2 QA, 2 PPO, 2 PO et moi-même) L’équipe Delivery est composée de 8 personnes (2 développeurs back, 1 développeur front, 1 QA, 2 PPO et un PO ainsi que moi-même) ACTIVITES Scrum Master: - Organisation de l'activité de l'équipe Scrum Digitale et des cérémonies agiles - Aide à l’optimisation des rituels Agile au sein de l’équipe - Préparation des PI planning et des Program Demo en amont - Suivi des indicateurs projet, KPI, défini en commun avec le management (Nombre d'anomalie de Prod, Vélocité, Burndown ) - Pilotage et suivi du projet via JIRA, Confluence, Teams, Miro - Suivi des performances de l'équipe avec JIRA - Appui au Product Owner, aide à la priorisation des user stories métiers et techniques afin de respecter la Roadmap Métier - Mise en place des Reviews entre la squad et les Business Owner - Mise en place d’un créneau de partage entre développeurs inter-équipes sous forme de Chapter(veille Techno, migration, optimisation ...) Delivery Manager: - Définition des différents process de livraison au sein de la Tribe - Planification des tests d’intégration avec les QA - Définition du calendrier des livraison

Scrum Master

Allianz TradeFreelance

Sep 2021 - Oct 2023

2 years 2 months

92400 Courbevoie, France

CONTEXT: Decommissioning of the old internal Credit Analyst tool, and migration of functionalities to the new Qirin Tool. I act as a Agile Coach within the Credit Assessment and Documents Services teams within the Qirin program. CA team is composed of 9 people (2 Front developers, 2 back developers, 2 business analysts, 1 Techlead, 1 PO and myself) DS Team is a new team composed of 5 people (1 fullstack developer, 1 Techlead, 1 business analyst et 1 PO and myself) ACTIVITIES - Organization of Scrum activities and Agile ceremonies - Optimization of Agile rituals within each team - Preparation of Big Rooms (PIP like), Program Review and Program Daily in advance - Coordination of sprint planning and release management in continuous integration with Gitlab on an AWS infrastructure - Monitoring of project indicators, KPIs, defined jointly with management (Number of defects, Velocity, Burn down…) - Project management and monitoring via JIRA, Confluence, Slack, iObeya - Tracking team performance with JIRA - Support to the Product Owner, help in prioritizing business and technical user stories in order to respect the Business Roadmap - Accompaniment and support to the team via individual points, highlighting their improvement proposal, organization of inter-team events, removal of impediments - Establishment of Chapters between inter-team developers to share ideas and optimization in the Program

Scrum Master

Galleries Lafayette

Feb 2021 - Aug 2021

7 months

Paris, France

CONTEXT: Migration of the gallerieslafayette.com website from the old architecture to a cloud architecture (GCP) and development of a backoffice tool for internal use. Agile Coach within 2 teams: - the Front team, made up of 10 people (3 Front developers, 2 full-stack developers, 2 testers (manual and auto), UX designer, a PO and myself, - the Back Office team, made up of 2 full-stack developers, 1 tester, a PO and myself ACTIVITIES - Organization of Scrum activities and Agile ceremonies - Accompaniment of the Back Office team in the adoption of the Agile Scrum method - Optimization of Agile rituals within each team - Preparation of Pi Planning, Program Review and Program Daily in advance - Coordination of sprint planning and release management in continuous integration with Jenkis on an GCP infrastructure - Monitoring of project indicators, KPIs, defined jointly with management (Number of defects, Velocity, Burn down, Website performance monitoring with Lighthouse) - Management of GL.com website via CMS Contentful - Project management and monitoring via JIRA, Confluence, Slack, Trello - Tracking team performance with JIRA - Support to the Product Owner, help in prioritizing business and technical user stories to respect the Business Roadmap - Accompaniment and support to the team via individual points, highlighting their improvement proposal, organization of inter-team events, removal of impediments - Establishment of dedicated time between inter-team developers to share ideas and optimization

Engie - Happe

Jan 2019 - Dec 2020

2 years

92220 Bagneux, France

Scrum Master

Jan 2019 - Dec 2020

2 years

92220 Bagneux, France

Redesign "From Scratch" of S.I Happ-e, low-cost brand of the Engie group. Scrum Master within a team of 7 people (3 full-stack developers, Business Analyst, UX designer, a PO and myself), as well as role of Agile Coach for 2 other project teams, and leader of the conduct change in marketing management. - Organization of Scrum activities and Agile ceremonies - Accompaniment and support to the team via individual points, highlighting their improvement proposal, organization of inter-team events, lifting of blocking points - Coordination of sprint planning and release management in continuous integration with Jenkins on an AWS infrastructure - Unit testing of Rest and SOAP services with Postman and soapUI. Comparison of JSON/XML returns with different interface contracts - Assistance with end-to-end acceptance testing, development of the test strategy for the cross-functional acceptance team - Monitoring of project indicators, KPIs, defined jointly with management (Number of defects,website performance, compliance with milestones, Velocity, Burn down…) - Management of the Happ-e Portal via CMS AEM (Adobe Experience Manager) for the contribution and administration of the web portal (page creation, management of contributor rights, ...) - Project management and monitoring via JIRA, Confluence, Teams, Slack - Tracking team performance with EazyBI (JIRA plugins) - Analysis and interpretation of web portal errors with access to logs on Kibana - Monitoring of display times, website and server availability via Grafana - Audience analysis on the production site with Google Analytics to prioritize business users with high added value - Support to the Product Owner, help in prioritizing business and technical user stories in order to respect the Business Roadmap - Accompaniment and support to the team via individual points, highlighting their improvement proposal, organization of inter-team events, removal of impediments

Agile Coach

Jan 2019 - Dec 2019

1 year

92220 Bagneux, France

Coaching: - Accompaniment of 2 teams (CRM and Invoicing) in the adoption of the Agile, Scrum and/or Kanban method - Support for the implementation of Agile rituals - Help to optimize Agile rituals within each team - Support for the synchronization of rituals, if necessary, between the 3 main teams of the project (ex. Common Demos) - Support for the development of the Agile Culture within the teams (IS and Business) - Assistance in setting up Agile tools (Jira, Confluence) - Accompaniment for the rise in skills of the Scrum Masters integrating each of the teams.

Engie

Oct 2015 - Dec 2019

4 years 3 months

92220 Bagneux, France

Service Delivery Manager

Feb 2017 - Dec 2019

2 years 11 months

92220 Bagneux, France

CONTEXT Team Manager for a pole of 6 applications, in T.M.A, developed and maintained by 2 remote teams (Capgemini in Morocco and SopraSteria in Meudon). ACTIVITIES - Management and evolution of monitoring indicators (SLAs, KPIs, contractual data) - Incident management: implementation of resolution plans and action plans - Analysis of incidentology statistics and implementation of service improvements - Mapping operational risks and forecasting workarounds - Facilitation of exchanges between users and technical teams for development requests - Planning, prioritization, coordination and communication on change requests - Implementation of processes and tools for processing customer requests on an industrial basis - Management of budgets and task assignments to technical teams

Business Analyst

Oct 2015 - Mar 2017

1 year 6 months

92220 Bagneux, France

CONTEXT The purpose of the taskforce is to analyze digital issues and implement solutions, via a short circuit, in order to stabilize customer satisfaction at a minimum of 80%. This was followed by the creation of the Customer Satisfaction team, with the aim of analyzing customer verbatim statements, studying possible solutions and expressing needs in the teams concerned. ACTIVITIES - Analysis of business demand and identification of the scope to be processed - Facilitate framing workshops with the various teams of the Digital division - Integrate the technical specifications while defining the functional solution following the study of user needs - Produce general functional specifications and "User Stories" - Participate in acceptance testing and manage in the conduct of change with users - Follow the business KPIs to validate the good adoption of the solution - Participate in the integration and production launch - Reporting of the activity to the managers of the Business and S.I poles

Tester

EDF

Sep 2013 - Oct 2015

2 years 2 months

92150 Suresnes, France

CONTEXT EDF&Moi is the mobile application, available on iOS and Android, which allows you to monitor your consumption as well as view and download invoices. ACTIVITIES - Definition of test plans, scenarios and test cases on HP QC. - Perform tests for each of the application and/or software solutions. - Identification of errors and malfunctions. - Establishment of correction and improvement plans before going into production. - Writing of the anomaly report. - Drafting of Detailed Functional Specifications.

Family Room Specialist

Apple Retail

Dec 2012 - Oct 2013

11 months

Paris, France

"Family Room Spécialist" en charge des équipements iOS. - Animation des formations personnalisées et des formations de groupes en magasin. - Resolution des pannes mineurs sur tous les produits de la marque.


Education

SUPINFO

Master of Science (M.Sc.), Computer and Information Sciences, General

2010 - 2015

6 years

Lycée Guy de Maupassant

Baccalauréat Scientifique, Spé Physique/Chimie

2009 - 2010

2 years

Saint pierre Saint Jean

Brevet des collèges, General Studies

2002 - 2006

5 years


Licenses & certifications

AngularJS

Issued: Nov 2025

Certified by SFEIR

SAFe 4 Agilist

Issued: Jul 2019

Certified by SAFe by Scaled Agile, Inc.

Professional Scrum Master™ I (PSM I)

Issued: Jul 2019

Certified by Scrum.org

Professional Scrum Master I (PSM I)

Issued: Jul 2019

Certified by Scrum.org

Certified Scrum Product Owner

Issued: Nov 2016

Certified by Scrum Alliance

Family Room Specialist Troubleshooting

Issued: Nov 2012

Certified by Unknown Organization

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