Ramy Fakhry

Project 1 – Global e-Invoicing & Regulatory Compliance Program Global management of electronic invoicing and regulatory compliance programs (SAP DRC, OpenText PDP, EDICOM, French PPF 2026 reform) within international organizations. Cross-functional coordination of Finance, IT, Business teams and external partners Supervision of e-Invoicing and EDI deployments across multiple geographies (France, Belgium, Poland, Saudi Arabia, Qatar) Strong expertise in project governance, inter-system flow mapping and ERP – PDP – DGFiP compliance Project 2 – International Application Integration Roll-out International deployment of application integration flows between SAP, Salesforce, Microsoft AX, SFCC and other group systems. Functional : _Definition and execution of international roll-out strategy _Global team coordination and cross-functional flow management _Coordination of Build, Run, Support, AMOA and Business teams _Post go-live monitoring, stabilization plan and incident management _Implementation of change and enhancement management (backlog, prioritization) _Definition of support levels (L1 / L2 / L3) and contribution to SLA and KPIs _Organization of support training sessions and production of Run documentation _Management of ITIL processes (Incident, Change, Knowledge) via ServiceNow _Project and Run tracking via Jira (tickets, user stories, dashboards) _Business document integration: Orders, Invoices, e-Invoicing, Stock, etc. _Overall governance of B2B e-Invoicing and e-Reporting programs, covering AR / AP flows _Implementation and integration of SAP DRC with a certified PDP (OpenText) _Management of regulatory flows ERP – PDP – PPF (DGFiP): Flow 1, Flow 2, Flow 3, Flow 10.1 _Functional specifications and data mapping (IDOC, EDI, XML, JSON → UBL 2.1 / CII / Factur-X) _Cross-functional coordination of Finance, IT, Business teams and external partners in a multi-country environment _Supervision of SIT, UAT and PPF ↔ PDP ↔ ERP interoperability tests, and monitoring of VAT rejections _Management of the full status lifecycle, acknowledgements, legal archiving (NF461 – 10 years) and auditability _Management of international deployment and local tax compliance (France, Europe, Middle East) _Monitoring of KPIs, budget management, risk management and change management Technical : _Dashboards and KPIs in Jira _Technical specifications of integration flows _End-to-end testing using BizTalk and MuleSoft _Integration and testing of XML and JSON flows _Routing, orchestration, messaging, security, transformation and mapping Tools / Environments : BizTalk, OpenText, EDICOM, MuleSoft, Jira, Postman, EDI, SAP, Dynamics AX, IDOC, Salesforce

Project 1: Implementation of a Business Intelligence (BI) solution Project 2: Implementation of an online payment API Project 3: Implementation of a transportation software tailored for individuals with disabilities or war-related injuries Project 4: Implementation of a mapping system for public works in the Île-de-France region Functional Responsibilities: • Leading cross-functional teams (business, external providers, hosting services, application maintenance teams) for evolutions, maintenance, and BUILD projects • Validating priorities, categorization, and impact analysis of RFCs (Requests for Change) and ensuring their approval • Coordinating the Change Advisory Board (CAB) and Production Deployment Committee (COMEP CAB for projects) • Acting as the central point of coordination for CAB and COMEP project committees • Gathering and analyzing client needs • Drafting the business acceptance test strategy • Managing project governance: coordinating teams, organizing and leading steering committees, writing meeting minutes • Providing Agile coaching (Scrum and Kanban) • Managing budgets via Triskell • Handling quotes and purchase orders (UGAP and out-of-contract procurement) Technical Responsibilities: • Installing and configuring the solutions • Creating test plans and test cases • Building reports using Excel, Suadeo, and Power BI Tools/Environments: Suadeo, SharePoint, Excel, Word, PowerPoint, Windows 10, Power BI, JIRA, ServiceNow

Project NEUSGATE: Acted as functional lead (MOA) for the maintenance of a suite of applications related to the management of monetary policy collateral, the short-term debt securities market (Negotiable Debt Securities - TCN), anti-money laundering alerts, and Treasury securities auctions. The newly launched NEUSGATE project aimed to redesign and modernize the management system for Negotiable Debt Securities. ⸻ Functional Responsibilities: • Gathered and analyzed client requirements • Drafted Business Requirements Documents (BRD), technical specifications, and general specifications ⸻ Technical Responsibilities: • Installed and configured the solution • Designed and customized Microsoft Dynamics CRM • Delivered user training sessions on the business software • Conducted knowledge transfer sessions for end-user autonomy ⸻ Tools/Environments: Dynamics CRM, Esquisse, Visio, Business Objects (BO), Excel, Word, PowerPoint, XML, SQL Server, Windows 7

Project 1: Redesign of user access rights to meet requirements from an external audit Project 2: Optimization of user license allocation for improved budgetary and financial management ⸻ Functional Responsibilities: • Conducted business process audits • Defined the functional specifications to enable ERP implementation • Drafted functional specifications • Supervised the third-party application maintenance (TMA) team ⸻ Technical Responsibilities: • Gathered and analyzed user requirements • Drafted test plans • Defined and implemented the testing strategy • Created detailed test scenarios • Modified, added, and created user rights using the Security Development Tool and AOT • Generated reports using MicroStrategy ⸻ Tools/Environments: MicroStrategy, Informatica, Notepad++, SQL Server, Excel, Word, PowerPoint, Windows 7

Project 1: Deployment of Carrefour’s new international website (Asia) Project 2: Rollout of the new ERP system – Microsoft Dynamics AX 2012 ⸻ Functional Responsibilities: • Led the international rollout of Carrefour Online • Applied project management methodologies tailored to each context • Defined and managed schedules (production, procurement, etc.) • Led, coordinated, and motivated the project team • Ensured engagement and alignment of all stakeholders • Monitored the quality of deliverables, compliance with deadlines, budget, and scope (tracked risks, budget, milestones, deliverables via ONE2TEAM) • Identified risks and implemented mitigation plans • Maintained consistent communication with all stakeholders throughout the project • Prepared and led project meetings • Managed teams of 2 to 8 people • Provided operational support for both front and back offices • Conducted end-user training • Oversaw the integration phase • Worked within an ITIL environment • Applied Agile methodology (SCRUM) ⸻ Technical Responsibilities: • Drafted test plans • Defined and implemented the testing strategy • Logged bugs and documented feature scenarios, service quality constraints, risks, and tasks using TFS • Participated in test automation • Performed validation testing prior to go-live • Provided support for functional testing • Verified financial data flows in the FINANCE module of Microsoft AX (credit card, PayPal payments) • Verified order flows from Carrefour Online in Microsoft AX ERP • Managed inbound/outbound flows on the EDI platform • Produced reports on stock flow management via Prolog • Verified the integration of all data flows using BAM ⸻ Tools/Environments: SAP, Oracle, PeopleSoft, Dynamics AX 2012, Salesforce, Prolog, EDI Connect, TFS, Visual Studio, BizTalk 360, SQL Server 2010, Jira, SharePoint, Informatica, File Connect, FileZilla, MVS, Vista

Project 1: Migration of “ISMS” – a Sales Management + CRM tool for the sales force – to mobile devices (iPad, iPhone) Project 2: Migration of the “ISMS” database to SQL Server 2008 ⸻ Functional Responsibilities: • Analyzed business requirements and assessed feasibility • Drafted functional specifications • Created bilingual user guides (French/English) • Trained users on various software and solutions • Managed budget and project timeline (Gantt planning) • Supervised a team of 2 to 6 members • Led project governance bodies (Project Committees, Steering Committees, conference calls) • Maintained communication with all stakeholders • Coordinated contributors and project participants • Conducted Go/No-Go assessments before production deployment • Performed project cost estimation • Operated within an ITIL framework • Applied Agile methodology (Scrum) ⸻ Technical Responsibilities: • Defined and implemented test strategy • Drafted user acceptance test plans • Executed functional testing • Performed UAT and pre-production validation before go-live • Provided support for functional testing • Generated reports via Crystal Reports • Created universes in Business Objects • Modeled and structured databases • Performed data extraction using SQL Server 2008 ⸻ Tools/Environments: ISMS, Business Objects (BO), Crystal Reports, SQL Server 2008, MS Project, Excel, Word, PowerPoint, Outlook, Windows Vista, SharePoint, ServiceNow

Project 1: Deployment of the “GAS” application – a tool for extracting financial operations ⸻ Functional Responsibilities: • Created user guides in both French and English • Delivered user training sessions in French and English • Analyzed business requirements from operational departments • Drafted the functional requirements document (FRD) • Contributed to the definition of general functional specifications • Organized and led business testing phases • Monitored project progress and supervised implementation • Provided post-deployment user support • Managed a team of 2 to 4 people • Worked within an ITIL framework • Applied Agile methodology (Scrum) ⸻ Technical Responsibilities: • Designed the testing strategy • Drafted test plans using Excel • Performed functional testing • Validated both standard and custom functionalities using test data sets • Deployed the application (final product) • Managed the transition between applications ⸻ Tools/Environments: SGD, GAS, Documentum, MySQL, MS Project, Excel, Word, PowerPoint, Windows Vista, Windows XP, Outlook, SharePoint

Project 1: Incident Management in Business Application Environments Related to the Nuclear Sector ⸻ Functional Responsibilities: • Maintained ongoing communication with IT teams on-site and across France • Contributed to the execution of infrastructure projects • Actively proposed improvements and solutions across various IT system projects • Conducted risk analysis and raised alerts when necessary • Operated within an ITIL environment ⸻ Technical Responsibilities: • Provided user support from Level 1 to Level 3 • Managed interventions via the ticketing system • Handled IT asset and hardware inventory management • Maintained the documentation database • Resolved incidents related to EDF’s business applications • Installed applications via command line ⸻ Tools/Environments: SAP, MS-DOS, SCOPE, Visual Basic, VB, Lotus Notes, Excel, Word, PowerPoint, Windows NT, Vista, Windows 7