rana abdel hamid

- Creating PNRs via global distribution systems (GDS) such as Amadeus. Responsible for flight tickets issuance, changes, cancellation, and anything in between. - Managing agency debit memos (ADMs) and agency credit memos (ACMs) through BSP systems. - Negotiating with service providers and securing flight deals. - Reviewing flight travel expenses and invoices to ensure compliance with company policies and procedures. - Communicating with vendors and employees to resolve discrepancies, provide guidance, and recommend process improvements. - Designing personalized travel itineraries for an B2B and B2C clients (an average of 200-300 clients weekly) according to their preferences and needs. This includes planning and arranging travel logistics such as flights, accommodations, cruises, and transportation.

- Overseeing a group of 42 eDreams ODIGEO customer service representatives. - Designing and delivering trainings for employees in order to cover gaps, inform about product updates and help them succeed through continuous mentorship and coaching. - Managing relationships with hotel partners, translating and enforcing company procedures and priorities, and resolving escalations as needed. - Providing team leadership to achieve identified performance metrics and targets.

Assessing the capabilities of the students and developing appropriate lesson plans and curricula. Pronouncing words and phrases and explaining their meanings to students. Conducting research to develop appropriate learning materials, language games, and other teaching aids. Using both in-class activities and online resources and platforms to create a blended learning environment. Teaching the various tiers of French to students. Developing and grading informal and formal written and oral assessments. Scheduling feedback sessions with students and providing extra support or enrichment activities as required. Making recommendations to students for further learning and development. Organizing conversational classes and fun events where students can engage with French culture. Updating records and handling various administrative duties.